Domestic Abuse Alliance Ltd is a mission-driven organisation committed to improving the response to domestic abuse. We enable faster access to legal protections and empower victims through direct support and collaboration with frontline services and law enforcement.
We are now looking for a proactive and adaptable Administrative & Support Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a varied role and wants to make a real difference every day.
Role Overview
This is a dynamic, all-rounded position ideal for someone who enjoys variety and is comfortable wearing multiple hats. You'll provide essential support across administration, HR, IT, and frontline communications.
We are initially seeking someone to volunteer with us for 8–12 weeks, gaining valuable experience across HR, IT, and office administration. All reasonable expenses will be covered. For the right candidate, there may also be the opportunity to progress into a paid role, depending on experience and business capability. Full training will be provided.
Key Responsibilities
Frontline Support
* Respond to email enquiries from police officers and frontline service providers
* Manage incoming referrals and ensure timely communication with stakeholders
Administrative Support
* Monitor and respond to shared team inboxes
* Maintain accurate records and update case management systems
* Provide diary management and scheduling support
HR Coordination
* Support recruitment logistics, onboarding, and staff file management
* Maintain employee records and assist with internal communications
Training & Event Support
* Schedule and coordinate training sessions and staff briefings
* Liaise with trainers, attendees, and external partners to ensure smooth delivery
IT & Systems Support
* Assist with basic IT issues (e.g. login problems, new user setup)
* Liaise with IT support providers and escalate issues where necessary
Skills & Attributes
* Strong written and verbal communication skills
* Compassionate, patient, and professional under pressure
* Highly organised with excellent multitasking skills
* Confident using Microsoft Office and digital systems (training provided for bespoke systems)
* A team player who can also work independently
* Discreet and trustworthy with sensitive and confidential information
Benefits
* Valuable experience in HR, IT, admin, and office coordination
* Expenses paid during volunteering period
* Potential to progress into a paid role depending on performance, experience, and business needs
* Remote working opportunities
* Free gym membership
* Full training and development provided
* Be part of a passionate team making a real impact in people's lives
How to Apply
Please submit your CV and a short covering statement explaining why you're interested in the role to -
Job Types: Full-time, Temporary, Volunteer
Contract length: 12 weeks
Benefits:
* On-site parking
Work Location: Hybrid remote in St Albans AL3 5DR