We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.
Purview of an Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in both written and oral forms. She/he should be able to develop process improvements and drive them through completion.
Responsibilities include, but are not limited to:
* Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
* Developing and/or referring to performance metrics to drive team performance and business results.
* Identifying the business impact of trends and making data-backed decisions.
* Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
* Escalating problems or variances in the information and data to relevant owners and following through on resolutions.
* Ability to pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad hoc reporting and analysis as needed.
* 2+ years of employee and performance management experience.
* Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
* Ability to work a flexible schedule/shift, including weekends, nights, and holidays.
Preferred experience:
* 1+ years of experience with performance metrics, process improvement, or lean techniques.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding, please visit this link. If your country/region isn’t listed, please contact your Recruiting Partner.
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