Better places, thriving communities.
Job Information
We are currently recruiting for an experienced Facilities Manager to manage a PFI project, responsible for total site facilities management. The successful applicant will have leadership and financial responsibility with a primary focus on operational and commercial compliance.
You will lead, develop and manage a support services team to the Mitie standards, ensuring that the client receives services of the highest quality. You will also support the Account Manager in the development of the business strategy in line with current and emerging client needs.
Main Duties
Customer
1. Build long-term, sustainable customer relationships
2. Offer an exceptionally high standard of customer support
3. Awareness of NPS (Net Promoter Score) and annual engagement targets
People
4. Manage a site-based team within the specific contract, including their adherence to all compliance processes, policies and procedures
5. Work closely with the Account Manager to ensure efficiency and visibility on all aspects of the contractual relationship
6. Manage the recruitment, induction and training for team when required
7. Manage succession planning for team, including annual reviews, 1:1's etc.
8. Manage payroll for team of Direct Reports
9. Manage disciplinaries, appeals grievances etc. for team when required
Service Delivery
10. Deliver in line with service deliverables and output specifications
11. Deliver in line with contractual SLA's and KPI's
12. Awareness of service delivery to contractual obligations
13. Responsible for lifecycle and additional works scoping, costing and delivery
14. Proactively manage work in progress
15. Be the nominated AP/RP/IP for various site compliance disciplines (as required).
Finance
16. Understanding of P&L by account, managing associated costs and the escalation process
17. Management of PO raising and invoice administration
18. Management of supply chain for account
Compliance
19. Management of statutory PPM completions, to be delivered within contracted timescales
20. Produce, review and analyse risk assessments and method statements
21. Day-to-day management of overall site, including visitors, contractors and internal resource
22. Ensure compliance is achieved, monitored and actioned
23. Maintain administrative records, documentation and logbooks for site
24. Management of daily, weekly, monthly and annual audit checks
25. Awareness and implementation of all aspects of site and contract related Health & Safety
26. Awareness and implementation of company safeguarding policies and procedures
27. Promote and safeguard the welfare of children and adults at risk who use the facilities in which Mitie operate
28. Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
What we are looking
Essential
29. IOSH Certification
30. Undertake enhanced vetting (DBS)
31. Experience within a similar role
32. IT literate, with experience using MSOffice suite
33. People management
34. The ability to lead, manage and develop a team of direct reports
35. Strong communication skills, with the ability to effectively communicate across hierarchies and departments
36. Site based
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
If you are working in regulated activity please note that you are subject to the following:
37. It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
38. This post is exempt from the Rehabilitation of Offenders Act and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at .