Please note this apprenticeship will be split across both the Duns store -TD11 3EJ and Edinburgh store - EH2 4PG.\nScotlandShop is a retail business with a great reputation for providing quality \nfabrics, tailored clothing, and interiors products in over 500 tartans through our ecommerce website, flagship Edinburgh, Crieff, Perthshire and Albany (USA) stores and international pop-up events. We have a passion for Scotland and its heritage. \n\nRole Purpose: We are looking for an enthusiastic Retail Apprentice to learn all the \nskills of working across the ScotlandShop business from Customer Service, Stock and Dispatch to Shop Floor, working in a hybrid capacity at both our Head Office in Duns and our Edinburgh store. You will be fully integrated with our teams, learning about tartan, clans and top-quality tailoring and delivering highly personal experiences to our international customer base.\n40hrs per week, 8-hour days split over 5 days from Monday to Sunday.\nContribution to train fares to Edinburgh will be provided but you will be required to have your own transportation when working in Duns. \n\nProgression opportunities once completed apprenticeship\n29 days holiday including bank holidays\nStaff discount on purchases, monthly âlunch on usâ, pension contribution, refer a friend scheme.\n\nResponsibilities:\nRetail & Customer Service (Shop Floor & in Duns):\n⢠Develop the skills to provide the highest standards of Customer Service at all times in line with our core values.\n⢠Work on our CRM, LiveChat and Phones to respond to customer enquiries in a timely manner.\n⢠Learn to process customer orders and take payments using our in-house system to be passed to tailors & manufacturers.\n⢠Build knowledge of tartans, clans, and fabrics\n⢠Support the team by assisting in made to measure and experience appointments, in store and virtually\n⢠Receive and process both customer orders and stock\n⢠Gain an understanding of our stock system, how we order custom made items and what stock we have in the business \n⢠Learn to dispatch and log parcels with the correct couriers and track their progress.\n\nTeamwork:\n⢠Work as part of the in-store and head office team and the business as a whole, to complete daily tasks and reach sales targets and KPIs. \n⢠Participate in staff training, meetings and development to build knowledge and skills.\n⢠Contribute your ideas to improve the business and embrace the can-do culture. The successful candidate will work towards achieving their Retail SCQF 6 Qualification, which is delivered by Babington. Good time management\nStrong communication skills\nWorking well within a team as well as own initiative\nFlexible to assist in different departments.\n