Overview
Join to apply for the Managed Service Property Coordinator role at Travel Chapter
Employment Type: Permanent
Location: Keswick
Hours of Work: 09:00 – 17:00 - 5 days a week between Monday and Saturday (possibility for part time job share, for the right candidate)
What You'll Be Doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
* Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
* Providing accurate timescales of when the properties will be prepared and ready to receive guests.
* Heading out of the office to meet our suppliers, homeowners, assist guests or perform property spot checks.
* Conduct proactive property inspections, offering constructive feedback to homeowners and cleaners.
* Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
* Keeping accurate records and ensuring administrative systems are updated.
* Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have.
* Support our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a £25 retainer for evenings/£40 for Sundays.
You'll Have
* An enthusiastic, friendly and welcoming team player with previous customer service experience
* Strong organisational skills, and able to run the administration of our property portfolio to a high standard
* A resilient character capable of successfully dealing with challenges and achieving positive resolutions
* Outstanding attention to detail, communication and comfortable setting expectations
* Someone who isn't afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities
* Experience in property management or hospitality could be advantageous
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
You'll Get
Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits, which we feel look after our team well.
These include:
* 25 days’ paid holidays plus bank holidays
* A day off for your or a loved one’s birthday
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity of your choice
* Friends and family discount scheme
* Life assurance for your peace of mind
* Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there’s something for everyone
* Great social events - we are well known for our Christmas parties!
Who Are We?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. We’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, while keeping a family ethos and a caring, collaborative culture. Diversity is key to our success, and we work hard to be inclusive. Let us know if you need adjustments to the application or selection process so you can do your best. We’ll be happy to help.
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