Overview
Join to apply for the Service Manager - Data Provisioning role at Social Security Scotland.
Base pay range
Are you an experienced Service Manager with a passion for data and digital innovation? The Data Office at Social Security Scotland is seeking a proactive professional to lead the strategic use of data across the organisation and the wider public sector. If you excel in large-scale agile delivery, have strong data domain knowledge, and can manage diverse teams and contracts, this is an exciting opportunity to make a meaningful impact in shaping social security services through data-driven solutions.
Responsibilities
* Define success and quality measures for a service, driving continuous improvement towards these measures.
* Inform and influence stakeholders, getting consensus that enables work to progress.
* Ensure the delivery of change that realises the outcomes and benefits of your service.
* Ensure all delivery is managed in a demonstrable, cost-effective manner.
Leadership and Methodology
* Coach and lead teams in Agile and Lean practices, tailoring approaches to maximise effectiveness.
* Promote innovative working methods to achieve optimal outcomes and build stakeholder consensus.
* Act as a recognised expert, advocating approaches and challenging teams to improve processes and delivery.
Technical and Service Expertise
* Apply advanced knowledge of design, technology, and data principles within the service area.
* Identify and implement solutions for assisted digital and support the required digital, data, and technology (DDaT) roles.
* Demonstrate knowledge of tools, concepts, and phases of product delivery, adapting approaches as needed.
Product and Delivery Management
* Develop, own, and iteratively refine Agile business cases throughout the product life cycle.
* Determine appropriate deliverables and assign the right people to ensure effective delivery.
* Recognise when to progress or pause initiatives based on experience across the product life cycle.
* Ensure delivery aligns with industry best practice and continuous improvement.
Stakeholder Engagement and Operational Management
* Collaborate closely with operational delivery leaders in DDaT.
* Build consensus with stakeholders and act as an escalation point for major operational issues.
* Champion operational management and foster cross-team collaboration.
Strategic and User Focus
* Develop a long-term vision and objectives, focusing on what is most relevant and valuable.
* Ensure user needs across multiple channels are met, applying insights into evolving requirements.
* Apply strategic thinking to deliver the best possible service for end users.
Risk and Problem Management
* Anticipate potential issues and mitigate them early, understanding their broader impact.
* Maintain a proactive approach to problem-solving within the wider service context.
Success Profiles
We use an assessment framework called “Success Profiles” which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.
Essential Experience
* Proven experience in leading large-scale data and digital projects or programmes, including developing long-term vision and objectives, and translating these into credible business cases aligned with an organisation’s strategic priorities. Skilled in delivering road maps and plans on time and within budget through strong leadership and agile decision-making.
* Extensive experience in leading data teams through all phases of a product life cycle to deliver large-scale digital projects or programmes that involve complex user requirements, business and technical challenges, and require effective cross-silo collaboration, maximising the opportunities offered by digital technology.
Behaviours
* Seeing the big picture (level 4)
* Leadership (level 4)
Technical / Professional Skills
This role is aligned to Service Owner within the Digital, Data and Technology Profession. These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage. Please review the following to understand the skill expectations - Service owner - Government Digital and Data Profession Capability Framework
How To Apply
Apply online, you must provide a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profiles above. Provide specific examples of relevant work.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. We are committed to recruiting a diverse workforce and offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about our organisation on our Careers Website.
Equality and Working Arrangements
Social Security Scotland is an equal opportunity employer and Disability Confident. We will consider reasonable adjustments throughout the recruitment process and employment. We operate a hybrid working pattern with a minimum of 2 days per week in Dundee or Glasgow offices.
Apply before
27th October at 23:55
Location
In Person in Dundee or Glasgow
Other Notes
The successful candidate will be expected to remain in post for a minimum of 3 years unless promotion opportunities arise. The Civil Service recruitment principles apply, and you can raise concerns with the Civil Service Commissioner if needed.
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