Front of House Manager - Prestigious Business Park
Front of House Package
A basic salary of £45'000 to £48'000
33 Days Holiday inc Bank Holidays
Pension growing to 7% employers contribution
Monday to Friday day shifts
Wider company benefits
Are you a people-focused professional with a flair for organisation and delivering exceptional customer service?
We are seeking a dynamic Front of House Manager to take ownership of reception and client services at a thriving business park that offers a range of high-quality offices, coworking spaces, and support facilities for a diverse portfolio of tenants.
About the Role
As Front of House Manager, you will be the first point of contact for all visitors, tenants, and clients. You'll oversee the smooth running of reception and communal areas, manage a small front-of-house team, and ensure the highest standards of hospitality across the business park.
Your responsibilities will include:
Leading the day-to-day operation of reception and client-facing services.
Acting as the first point of contact for tenants and visitors, providing a professional, warm, and proactive welcome.
Managing meeting room bookings, event spaces, and front-of-house facilities.
Supporting tenant satisfaction by coordinating services and responding promptly to enquiries.
Overseeing health & safety, security, and compliance requirements for reception areas.
Line managing, training, and developing front-of-house staff to deliver consistent service excellence.
Working closely with the Operations and Facilities teams to enhance the overall tenant experience.
About You
We're looking for someone with:
Previous experience in a Front of House, Reception, or Guest Services Manager role (ideally within offices, business centres, or deluxe hotel environments).
Strong leadership and people management skills.
Exceptional organisational ability, with a keen eye for detail and presentation.
Excellent communication skills and a customer-first mindset.
A proactive, hands-on approach with the ability to juggle multiple priorities.
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