We are looking for someone who is proactive and organised with the ability to work well in a small team as well as independently. Strong attention to detail and a willingness to learn is vital for this role, as well as someone who is confident communicating with clients and colleagues at all levels. Experience in an administrative or customer service role is preferred, although not essential if the above criteria can be demonstrated.
Monday to Friday 8:30 – 17:00
About us: Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions, and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, and agility through independence. We are proud to provide opportunities to learn and develop through our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.
About the job:
1. Maintain and update spreadsheets and records using our CRM system and Microsoft Office
2. Respond to customer queries, mostly via our ticket system and emails, however some telephone and face to face communication will be required
3. Assist with general office organisation and ensure smooth day to day operations
4. Liaising with the warehouse team to investigate queries and advise on order updates
5. Assist with booking deliveries or collections, and communicating with the inbound/dispatch team to facilitate loading / unloading vehicles
6. Greeting visitors on site
7. Preparing shipping labels and organising packages for despatch
CONTINUOUS IMPROVEMENT
8. Work with the team to continually improve processes and business performance;
9. Support changes in the role necessary to take the department and business forward; and
10. Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
KEY PERFORMANCE INDICATORS
11. Achieve agreed individual objectives; and
12. Understand and adhere to all Woodland policies and procedures relevant to the role.
About you:
13. Prior experience in warehouse administration or a related field
14. Strong organizational and time management skills, with the ability to prioritize tasks effectively
15. Excellent written and verbal communication skills
16. Proficient in Microsoft Office Suite and familiar with warehouse management systems and inventory control software
17. Detail-oriented with a commitment to accuracy and thoroughness
18. Strong problem-solving abilities and the capacity to work well under pressure
19. Ability to work effectively both independently and as part of a team
20. Proven track record of maintaining a professional demeanour when interacting with drivers, colleagues, and management.
Why you will love working for us:
We have a new UK benefits programme based on what our staff asked us for! This includes...
21. Generous holiday allowance which rises with service.
22. Recognition awards and Incentives.
23. Length of service incentives
24. Enhanced occupational maternity pay
25. Profit share scheme
26. Salary sacrifice pension scheme
27. Life assurance
28. Health cash plan
29. Mental health and stress hotline
30. Retail discounts and awards
31. Discounted health club membership
32. Real career opportunities
33. Team bonding opportunities and events
34. To be part of a fast-moving exciting company with a great team of people.
35. And much more…
We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.
At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.
Job Types: Full-time, Permanent
Note to Recruitment Agencies;
“The Woodland Group Ltd does not accept speculative CVs from agencies and politely requests agencies refrain from contacting line managers directly.”
Job Types: Full-time, Permanent
Benefits:
36. Company pension
37. Cycle to work scheme
38. Discounted or free food
39. On-site parking
Work Location: In person