Learning & Development Manager - Luxury Hotel Company - Upto 40k + Service + bonuses - Ascot Berkshire Areas
Mon - Fri
Our client is seeking an experienced and passionate Learning & Development Manager to lead the training and development strategy within a prestigious luxury hotel in Ascot Berkshire areas. This role is pivotal in ensuring all team members deliver exceptional guest experiences aligned with luxury hospitality standards.
You will design, implement, and continuously enhance learning initiatives that support employee growth, engagement, and operational excellence across all departments.
Key Responsibilities
Learning & Development Strategy
Develop and execute a comprehensive L&D strategy aligned with the hotel's business goals
Identify training needs through performance reviews, guest feedback, and operational metrics
Foster a culture of continuous learning and professional development
Training Delivery
Design and deliver engaging training programs, including: Luxury service standards
Leadership and management development
Onboarding and induction programs
Compliance and statutory training
Facilitate workshops, coaching sessions, and team development activities
Talent Development
Support succession planning and career progression pathways
Coach and mentor department heads and supervisors
Implement leadership development programmes to build internal talent pipelines
Performance & Engagement
Work closely with HR and leadership teams to enhance employee engagement
Support performance management processes with training interventions
Monitor and evaluate training effectiveness using KPIs and feedback
Brand & Service Excellence
Ensure all training reflects the standards expected in a luxury hospitality environment
Champion a guest-centric culture across all departments
Drive consistency in service delivery and brand experience
Skills & Experience Required
Proven experience in a Learning & Development role, ideally within luxury hospitality
Strong understanding of luxury service standards and guest expectations
Excellent facilitation, coaching, and presentation skills
Ability to influence and engage stakeholders at all levels
Experience designing and implementing L&D frameworks and programmes
CIPD qualification (Level 3 or above) preferred
Highly organised with strong project management skills
Personal Attributes
Passionate about people development and guest experience
Energetic, engaging, and inspirational communicator
Proactive and innovative mindset
Strong interpersonal and relationship-building skills
High attention to detail and commitment to excellence
What's on Offer
Competitive salary up to £40,000
Service charge in addition to base salary
Performance-related bonus of up to 20% annually
Opportunity to work in a prestigious luxury hotel environment
Career progression within a high-end hospitality group
Ongoing professional development opportunities
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