Main Functions: Ensure rooms are fully equipped and set up appropriately prior to the clinician attending their session Manage the Emis appointments system used at the hub Greet patients and manage their appointments effectively Collect patient satisfaction survey from the patient at the end of their appointment via accurx Relevant policy sign off on site (H&S, fire, infection control, etc) Be responsible for SUIs and complaints on site and escalate as appropriate in the proper manner Report any CQC issues or SIs to the Patient Service Supervisor Induction on site of new staff Be responsible for front of house order, cleanliness of site Upon locking up the site, ensuring fire alarm is switched on and the building is left secure Follow and adhere to Site Administrators Procedures and Duties Additional Tasks: Maintain Consumables Checklist and ensure adequate stock is available. Maintain IPC checklist Carry out any additional duties as requested by Patient Service Supervisor and Service Manager Attend monthly team meetings Shift Times: Shifts will run Monday-Friday between the hours of 18:00 -22:00 dependant on hub site Shifts will run Saturday and Sunday between the hours of 08:00am 20:00 dependant on hub site