Front of House Manager
HC-One
Droitwich, Worcestershire, WR9 7GP
£14.97 - £15.47 per hour
From rotas and timesheets to being the first point of contact for new residents, the Front of House Manager role at Woodland View is varied and busy. We are looking for a dynamic and enthusiastic individual with a keen eye for detail who thrives in this environment. Experience in care is not required; we will cover all the training you need to hit the ground running and confidently convey what makes our homes great places to live. In a growing business, there is always scope to grow the role and we support your development.
Ideal Candidate
* Ownership Mindset: You are proactive, take initiative, and possess the ability to own your role. You are committed to excellence and take pride in delivering high‑quality work.
* Customer‑Focused: You have a passion for helping others and excel in delivering outstanding customer care. Your friendly and empathetic nature makes you a great advocate for our residents and their relatives.
* Administrative Skills: You are highly organised, detail‑oriented, and efficient in managing multiple tasks. Your administrative expertise ensures our care home runs smoothly and efficiently.
* Relationship Builder: You have excellent interpersonal skills and enjoy building and maintaining relationships. Your positive attitude and strong communication skills make you a valuable team player.
* Sales Savvy: You have a basic understanding of sales principles and enjoy contributing to business development. Your enthusiasm for sales will help support our team's growth objectives.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse workforce allows us to learn from each other and better represent the communities we serve.
We are committed to developing people that work for us through robust career pathways, CPD and post‑graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
Benefits
* Higher than average pay rates
* Paid Enhanced DBS/PVG
* Free uniform
* Company pension scheme
* 28 days annual leave inclusive of bank holidays
* Life assurance cover for all colleagues
* Award‑winning learning and development and support to achieve qualifications
* GP online service for you and your children under 16
* Opportunity to learn from experienced colleagues as part of an outstanding and committed team
* Colleague discounts – access to over 1600 high‑street discounts including carefully selected partners
* Wellbeing – free confidential Employee Assistance Programme (24/7 support for a wide range of issues)
* First‑rate working environment in a purpose‑built luxury home
* Free onsite car parking and close to local transport links
* Refer a friend scheme
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