Job Overview
In this role, you will interact directly with customers via emails, phone calls, and in-person contact to answer questions, provide guidance, increase sales, and elevate their experience with our company. You’ll be expected to keep up to date with all the latest products and promotions to maximise sales opportunities, you’ll also be required manage key accounts, actively maintain relationships, and obtain new clients.
LKQ Leisure & Marine are the UK’s leading aftermarket distributor of parts and accessories to the static & touring caravan, motorhome and marine sectors, the group comprises of 5 brands, LKQ Arleigh, suppliers to the caravan, lodge & holiday home industry, LKQ Nova, trade supplies to the motorhome and specialist vehicle markets, LKQ ASAP Supplies, LKQ Aquafax and LKQ Midland Chandlers, suppliers to both the inland and offshore marine markets.
What we offer
* People First: We value our employees just as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Greet and serve customers, being polite, patient and helpful from the moment they enter the branch
* Work on SOP system and handle customers ransactions
* Working to deliver a balanced performance across key business metrics and KPI measures inline with business goals and objectives
* Working collaboratively with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer first culture
* Assist in receiving deliveries and stock management procedures
* Keep the branch clean, tidy, well presented and re-stocked
* Assist the Branch Manager with obtaining and maintaining customer relationships
Skills and Experience
* A passion for and experience in delivering f antastic customer service
* Previous experience in a sales advisor/customer service position
* Good communication skills
* Knowledge of Microsoft Windows and Office Applications
* Able to plan, prioritise and problem solve
* Knowledge of SOP systems
* To be result driven and highly motivated by delivering and exceeding targets
Why Work for LKQ
* Competitive Salary – We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
* Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
* Pension Contributions – We invest in your future with our contributory pension scheme.
* Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
* Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
* Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
* Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
* Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.