Are you an experienced Business Analyst who has been focused on internal process optimisation or customer journey reviews? We are working closely with a growing company based in Kent to hire a Business Analyst on a full-time permanent basis to work within a large transformation programme.
This is a hybrid position with office visits required twice per week.
Key Responsibilities for the Business Analyst:
* Reviewing current processes around customer data/journey ensuring they are efficient and streamlined.
* Analysing each customer product, identifying pain points and process mapping changes.
* Review current operating model to understand what changes need to be made, who the changes will affect.
* Automation of internal processes to ensure efficiencies.
* Full process reengineering.
Key Skills for the Business Analyst:
* Experienced process change/customer journey Business Analyst.
* Exceptional communication skills both written and verbal.
* Strong stakeholder management at all levels.
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