Overview
Join to apply for the Day/Night Front Office Team Member role at ibis, ibis Styles, ibis budget.
Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
By working at the ibis London Blackfriars you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Job Description
* Salary day shifts - £13.88/hour.
* Salary night shifts - £14.44/hour.
* Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
* Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
* Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
* Document accurately all internal and guest messages; distribute according to specified hotel procedure.
* Maintain an accurate internal phone list for accurate transfer of calls.
* Assist, as required, to screen calls for reservations and ensure accurate, up-to-date information is given.
* Use every opportunity to promote hotel facilities and maximise sales through product knowledge and selling skills.
* Attend to other duties as requested by Management and Supervisors.
* Openly communicate with staff to ensure regular briefings and that all relevant information is passed on.
* Health & Safety: notify your Manager if you may not be capable of performing tasks safely; comply with Accor Health, Safety and Environment policies; maintain a clean, tidy work environment; use protective clothing and safety equipment where required.
* Ensure equipment is kept in good working order and used only for its intended purpose.
* Report health or safety hazards, incidents and injuries to your Manager/Supervisor; complete required documentation such as Injury/Incident forms.
* Participate in the risk assessment process when requested by your Supervisor/Manager.
* Work cohesively with the hotel’s rehabilitation program as required.
* Maintain standards of hygiene for food handling and presentation as prescribed by regulations.
* Be fully conversant with departmental fire and evacuation procedures.
* Systems & Procedures: log and inform your Manager of system problems; suggest improvements to existing systems and procedures.
* Follow policies and procedures outlined in Brand Standards Manuals and Departmental Service Standards.
* Complete all duties and ensure a concise handover for every shift.
* Customer Relations: provide efficient, friendly and professional service to all guests; lead by example in guest requests and aim for Total Customer Satisfaction.
* Take initiative to ensure positive interactions with customers; involve the Manager on Duty for difficult situations.
* Work with trust to meet departmental/Hotel goals; treat customers and colleagues from all cultures with respect and transparency.
* Be proactive in promoting hotel promotions and facilities to guests.
* Implement Accor values and customer vision to offer the best service.
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and aim to attract, recruit and promote diverse talent, creating an environment where everyone belongs.
Information on the processing of personal data
When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes personal data to consider and manage your application. We may also process data from third parties. Your questionnaire answers will not lead to an automated decision. Information about data processing and your rights is available in our Employee Privacy Policy.
Note: This description reflects the role as currently described and does not imply a formal job offer. If the position is filled or closed, this description may be updated accordingly.
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