Salary: £30,000 - 39,000 per year Requirements: Minimum of two years experience within a 2nd Line Support position Experience working in a fast-paced environment, ideally in MSP, Consultancy, or Enterprise settings Strong capabilities in Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory) Familiarity with virtualization platforms (Hyper-V, VMware, Citrix) Proficient in cloud platforms (Azure, AWS, Google Cloud) Knowledgeable in networking (LAN/WAN, firewalls, VPNs, routing & switching) Experience with hardware, backup, cybersecurity, monitoring, and automation tools Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus Must have a valid drivers license and access to a vehicle Responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practices Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Technologies: AWS Active Directory Azure Citrix Cloud Hardware Hyper-V Support LAN Microsoft 365 Security VMware Windows Office 365 More: We are a long-standing IT consultancy providing services across various industries in the UK. We are hiring a 2nd/3rd line IT Support Engineer to troubleshoot across infrastructure, cloud, networking, and third-party applications. The role offers a basic salary of up to £39,000, along with benefits, career progression, and access to the latest training and certifications. This position is based in Sittingbourne on a hybrid working model of three days per week. Our team is dedicated to professional growth and positive work culture. last updated 7 week of 2026