Responsibilities
* make sure client needs, service levels and KPIs are met
* be clients' main point of contact; supporting and guiding with the help of the wider team
* support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary
* make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague'
* build and maintain relationships with the team, clients and the community
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
What makes a successful member of our team? Check out the top traits we’re looking for and see if you have the right mix:
* Forging Relationships
* Co-operation
* Teamwork
* Empathy
* Compassion
* a commercial mind-set and experience in a managerial role
* a true customer focus and a real passion for delivering a great service
* the ability to capture intricate detail and ensure it is reflected in the service we deliver
* compassion, understanding and empathy, and the ability to keep a cool head under pressure
* a UK manual driving licence
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
Building an inclusive work environment: We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
This can be an emotional job. But it’s also an incredibly fulfilling career. At Co-op Funeralcare we’re proud to support our customers at the most difficult time of their lives. Empathy and compassion are key to everything we do, looking after and caring for our clients every step of the way. Our funeral homes are at the heart of their local communities, and our colleagues play a key role in building relationships and making connections to make a difference, in the true spirit of co-operation. You’ll be part of a close-knit team, in which everyone has a voice and feels valued, welcome and included. Everyone can find their place here and build a rewarding career.
Culture and Benefits
* Our past, present and future is all about looking after our clients, with compassion and kindness at the core of everything we do.
* Whatever job you do, you’ll be part of a caring and supporting team.
* We’re proud our business makes a positive impact in our communities.
* Everyone can find their place here, learn and develop new skills and build a career.
* Holidays starting from 31 days per year (includes bank holidays)
* 30% off Co-op branded products in our food stores
* Pension with up to 10% employer contributions
* Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
* Services to support your physical, mental and financial wellbeing
* Flexibility - we’ll aim to find a working pattern that fits your life
* Endless career development opportunities including apprenticeships
Full time 37.5 hours per week, Monday to Friday 9am-5pm; as part of this role you’ll also be part of the on-call rota in Sheffield, South Yorkshire S2 4BX. No experience needed. We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don’t need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you’ll be right at the heart of that service. You’ll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you’ll be part of something meaningful. Join us today.
Why Co-op? You’ll get a fantastic benefits package including: 30% off Co-op branded products in our food stores all year-round; 10% off other brands in our food stores all year-round; discounts on other Co-op products and services; 23 days holidays (pro rata, rising with service); a pension with up to 10% employer contributions; access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
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