Responsibilities
* Provide day to day application support for a variety of clients.
* Understand SCM business processes and requirements and translate these into system solutions, resolving any business issues is essential.
* Resolve support issues and add value through delivering fixes and ongoing ways of improving current delivered functionality for the Oracle Fusion SCM modules.
* Requirements gather and document for business changes.
* Work with technical consultants to deliver client requirements.
* Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
* Assist with transitioning clients into support post Cloud implementation projects and from competitors.
* Identify persistent problems and work with key stakeholders to address the root causes.
* Provide end user application and functionality training.
* Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support.
* Create test plans and coordinating testing with the different stakeholders.
* Assist in defining and optimizing simple yet effective business processes and drive change within the organization through negotiation and consensus-building.
* Help ensure that MS ERP initiatives follow the proper planning, scheduling and management processes.
* Assist with risk management and change management on projects.
Benefits
* Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review.
* A large training budget for accreditations and educational assistance for courses relevant to your role.
* Version 1 Annual Excellence Awards & our 'Call-Out' platform where performance is recognised. Moments that matter & our enhanced maternity & paternity leave policies for life's journey.
* Quarterly performance-related profit share.
* Certified Great Place to Work for 10 years in a row.
* Flexible mix of Remote/Hybrid working options.
* Pension, Private Healthcare Cover, Life Assurance.
Qualifications
* A minimum of 3 years' experience as an application support analyst or similar role.
* Experience in Oracle implementations and/or upgrades.
* Experience of the following modules within SCM: Self Service Procurement (Essential) + Purchasing (Essential) + Sourcing (Essential) + Order Management (Desirable) + WMS (Desirable) + Inventory (Desirable).
* Must have good experience translating business requirements and design into functional solutions.
* ITIL process Knowledge.
* Experienced user of defect tracking systems, including the extraction of key data for weekly reporting and KPI tracking.
* Experience in configuring and supporting Smart View reports.
* Experience working with other Oracle modules such as Financials, EPM and Projects.
* Functional and Technical problem investigation skills.
* An Oracle Cloud Procurement Certification.
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