The Role of our Deputy Shop Managers
Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role is empowered, varied, and busy, giving the opportunity to work with amazing people. Managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, enjoy working with others, and are good at delegating to their teams. They are excellent communicators, creative, and always look for opportunities to attract new supporters.
Requirements
* Ability to support development and maintenance of a successful, inclusive and diverse team that can manage day‑to‑day shop activities.
* Commercial awareness to support effective retail processes and strong merchandising.
* Ability to work collaboratively with the Shop Manager, build positive relationships with colleagues, provide excellent customer service, and engage with local community and other civil society organisations.
* Resilience to everyday pressures, manage conflicting demands, and seek appropriate support, advice and guidance when needed.
* Numeracy and financial literacy: interpret basic financial reports, monitor budgets, and maintain shop administrative systems.
Work Conditions
The role requires working some weekends, including Sunday.
Equal Opportunity Statement
Oxfam encourages ethnic, gender, disability, age and other diversity and is an equal opportunity employer.
Background Checks
All offers of employment will be subject to satisfactory references and appropriate screening checks, including criminal records and terrorism finance checks. The successful candidate will be required to undertake extensive background checking, including a Disclosure and Barring Service (DBS) check, as this role involves unsupervised access to vulnerable groups.
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