Overview
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our RISE Services as an admin Patient Flow Co-ordinator on a full-time basis. This role will be based within Intervention Pathway Hub Team, supporting the Specialist Mental Health Service.
The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regards to the way in which clinical assessments and interventions are co-ordinated. This role will be office based within The Abbey RISE Center and will also require travel to other bases across Coventry and Warwickshire on a regular basis.
Main duties
* To liaise with other members of the multi-disciplinary/multi-agency team, completing relevant forms and documentation to support referrals to the Specialist Mental Health Team with the required degree of urgency under the supervision of the Patient Flow Manager.
* Co-ordinate appointments.
* To support multi-disciplinary team meetings by completing and outgoing agendas, adding clinical notes of conversations to patient records and supporting patient flow onto the treatment waiting list.
* To support patient flow with regards to offered interventions.
* To ensure that up to date written and/or electronic records and activity data are maintained in accordance with professional and Trust standards and policies.
* To participate in the signposting process, contacting appropriate resources and/or support in order to facilitate effective discharge.
About us
RISE is made up of several different services, each led by mental health specialists, who work with other local services and professionals to support Young people and their families. This is an exciting opportunity to join our RISE Services.
RISE aims to build resilience and empower children and young people (as well as the adults in their lives) to know where to go for help and advice.
Details
Date posted: 11 September 2025
Pay scheme: Agenda for Change
Band: Band 3
Salary: £24,937 to £26,598 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 444-7050131A-MH
Job locations: The Abbey RISE Centre, Upper Abbey Street, Nuneaton, CV11 5DN
For more information
For more information on this role please see the attached support information. You can find out more about RISE via our website: https://cwrise.com/
Person Specification
Qualifications
* English and Maths GCSE grades A-C or equivalent qualification/experience, or willing to work towards completion of this.
* Commitment to lifelong learning and continuing personal and career development.
Desirable
* QCF Business Administration Level 3
Knowledge
* A good standard of written and verbal communication
* Knowledge of Mental Health terminology
* Excellent organisational skills
* Ability to manage and prioritise own workload/use own initiative
* Attention to detail with predictable interruptions
* Ability to deal professionally with enquiries from staff, service users and stakeholders
* Standard IT/Keyboard Skills
* Ability to work in stressful and high-pressure environments including sensitive situations
* Experience with Microsoft Office (Word, Excel, Outlook)
Desirable
* Self-management skills, ability to seek support when needed
* Experience in a busy office / customer care environment
* Experience of using Trust IT systems
Personal Attributes
* Teamwork, initiative and self-motivation
* Empathy and sensitivity
* Anti-discriminatory practice promoting equality and valuing diversity
Other
* Ability to travel to multiple sites
* Willing to undertake DBS enhanced clearance
* Desirable: Car driver/owner (public transport may not meet this requirement)
Analytical and Judgement Skills
* Ability to recognise situations that should be referred to the Supervisor/Line Manager and take prompt and appropriate action when seeking support
* Works with initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the DBS will be required to check for any previous criminal convictions.
Employer details
Employer: Coventry and Warwickshire Partnership Trust
Address: The Abbey RISE Centre, Upper Abbey Street, Nuneaton, CV11 5DN
Employer's website: https://www.covwarkpt.nhs.uk/
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