Customer Care Coordinator
Location: Warrington (Hybrid working)
Sector: Social Housing / New Build & Defects
Contract: Full-time, temp
About the role
We're looking for a Customer Care Coordinator to join our team and play a key role in delivering an excellent service to our customers. This role focuses on managing new build aftercare and defects, acting as a central point of contact between residents, contractors, and internal teams.
While experience in social housing is not essential, proven experience within new build customer care or defects management is required.
Key responsibilities
Act as the first point of contact for customers reporting defects within new build properties
Log, track, and coordinate defects from report through to resolution
Liaise with contractors, developers, surveyors, and internal teams to ensure timely repairs
Keep customers informed throughout the process, managing expectations professionally
Monitor service level agreements (SLAs) and chase outstanding works
Maintain accurate records and reports using internal systems
Support continuous improvement of customer care processes
About you
Previous experience in new build aftercare, customer care, or defects coordination
Strong customer service and communication skills
Confident dealing with contractors and technical issues
Well organised, with the ability to manage multiple cases at once
Comfortable working with IT systems and databases
A proactive, solution-focused approach
(Experience in social housing is welcome but not required.)
What we offer
Hybrid working model (office-based in Warrington with home working)
Supportive and collaborative team environment
Competitive salary and benefits package
Opportunity to make a real difference to customers' homes and wellbeing
Career development within a growing organisation
Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed)
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