Overview
Due to expansion on the team, we are seeking an experienced Recovery Handler
Role
As a Recovery Handler you will be working on behalf of a large insurance company responsible for managing a portfolio of non-fault motor claims, ensuring timely and efficient recovery of costs incurred
Responsibilities
* Manage a caseload of motor recovery claims from inception to settlement.
* Assess liability and determine recovery potential based on accident circumstances and supporting documentation.
* Recover costs incurred by the client as a result of a non-fault accident, including vehicle repairs/total loss, replacement vehicle expenses, recovery and storage
* Evaluate claims in respect of quantum, liability and prospects of success
* Liaise with third-party insurers, solicitors, brokers, using a confident and professional telephone manner.
* Issue letters of claim and negotiate settlements in accordance with industry standards and legal protocols.
* Maintain accurate and up-to-date records on case management systems.
* Ensure clients are kept up to date with the progress of their claim.
* Ensure compliance with relevant legislation and internal policies.
* Provide excellent customer service and handle enquiries in a professional manner.
Who this role will suit
The ideal candidate will be someone with prior experience in debt recovery, claims management or other related roles with a good understanding of the recovery process. You will have strong negotiation and communication skills. You will have the ability to analyse liability and make decisions based on evidence. Attention to detail and great organisational skills are key when managing a caseload and ensuring an effective diary system is adhered to. You will be able to work independently and as part of a team understanding the importance of your own performance and contributing to team success.
Benefits
* 33 days holiday (including bank holidays)
* Hybrid Working (after successful completion of training and your probationary period)
* Buy and Sell Holiday
* Training and development
* Access to our reward hub which includes retail discounts and health & wellbeing.
* Paid volunteer time to support our chosen charity.
* Additional day off for your birthday
Location
Orpington Office
Hours
Monday to Friday 9:00-5pm
Must be living in the UK
Job Type: Permanent
Work Location: In person
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