Aftersales Manager
Worcestershire
£50,000 + car allowance, bonus and benefits.
Overview:
This well-established, successful and growing manufacturer of specialist commercial vehicles is currently looking for an Aftersales Manager to lead their dynamic aftersales and customer service division. As a key member of the management team, you will oversee a team of 7 staff and take ownership for driving growth in aftersales, service and parts.
Key Responsibilities:
* Lead, develop and motivate a team of 7 including office, workshop and field service staff, to deliver exceptional customer service and revenue growth from the aftersales operation.
* Drive parts sales performance.
* Ensure that key metrics and KPIs are achieved and exceeded through focused management and motivation.
* Build and maintain strong relationships with customers ensuring that service levels are met at every stage.
* Monitor, review and improve operational processes to maximise efficiency and customer satisfaction.
* Analyse sales performance and identify opportunities for continuous improvement.
* Closely monitor workshop and field service engineering work standards to ensure that work is carried out to meet customer expectations.
Person Specifcation:
* Possess a proven track record in aftersales, service management or similar preferably within the automotive, commercial vehicle or plant equipment sectors.
* Demonstrate strong leadership and people management skills with the ability to inspire and develop a team.
* Have excellent communication and interpersonal skills with a strong customer first mindset.
* Possess a commercial acumen and be driven by achieving and exceeding against targeted levels.
* Be organised, proactive and able to thrive in a fast-paced environment.
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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
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