Are you ready to make a difference in the lives of vulnerable adults and children across Worcestershire? We are seeking a highly motivated and detail-oriented Transport Commissioning & Allocation Officer to join our Integrated Transport team. This pivotal role ensures the safe, efficient, and cost-effective delivery of transport services for Adult and Children's Social Care, as well as Special Educational Needs (SEN) clients, within a dynamic, demand-responsive environment.
Key Responsibilities:
1. Oversee the day-to-day operational, contractual, and performance management of all social care and SEN transport contracts, ensuring compliance with council policies and statutory requirements.
2. Lead negotiations and arrange transport contracts, ensuring all commissioning and audit procedures are followed, and databases are accurately maintained.
3. Collaborate with Team Leaders, social workers, short break centres, operators, and parents/carers to commission and review transport provision that meets specialist client needs, adapting swiftly to changing demands.
4. Support the development of innovative passenger transport initiatives, identifying market-shaping opportunities and cost reduction strategies in line with legislation and council objectives.
5. Produce comprehensive reports on contractual amendments, cost impacts, client trends, and key performance indicators for senior management review.
6. Manage and resolve enquiries and complaints from stakeholders, ensuring clear communication and appropriate action.
7. Ensure all contract and client information is recorded and stored securely, in compliance with data protection and council procedures.
8. Represent the authority at consultation meetings, forums, and surgeries on transport-related matters, maintaining professionalism and diplomacy.
Opportunities and Benefits:
* Professional development and continuous learning opportunities.
* Play a key role in shaping transport services for vulnerable residents across Worcestershire.
* Flexible working arrangements and attendance at various locations.
You will have significant experience in a multi-disciplinary administrative or financial role within a customer-driven service, ideally with a background in transport commissioning or a related field. Your proven ability to manage budgets, negotiate with enterprises, and deliver service improvements will be essential.
Essential Skills and Experience:
* Strong financial acumen with experience in monitoring and reporting.
* Excellent negotiation, communication, and interpersonal skills, with the ability to write complex reports and liaise effectively with stakeholders.
* IT skills, especially in database management and Microsoft Office.
* Ability to prioritize workloads, work independently and as part of a team, and make informed decisions in a fast-paced environment.
* Experience working with third sector organizations and understanding diverse social care and SEN client needs.
* Knowledge of safeguarding, health & safety, and risk assessment procedures.
Desirable:
* Knowledge of transport legislation, including taxi and PSV licensing.
* Experience in market shaping, LEAN processes, and networking within local government.
* Relevant transport or professional qualifications (e.g., CPC in Passenger Transport, European Computer Driving Licence).
Additional Requirements:
* Willingness to adapt to change, work outside normal hours, and travel within Worcestershire.
* Commitment to equality, diversity, and continuous service improvement.
If you are passionate about delivering high-quality transport solutions and have the skills and experience to thrive in this role, we would love to hear from you. Apply today to join our dedicated team and make a real community impact.
Why Work With Us?
While working hard for Worcestershire residents, we provide a supportive and inspiring environment. Our work matters: supporting vulnerable people, building a local economy, protecting the environment, and improving outcomes for families. Join us and enjoy benefits such as:
* 26 days paid holiday (pro-rata), increasing to 31 days after 5 years.
* Participation in the Local Government Pension Scheme (LGPS).
* Opportunities for professional development and career progression.
* Flexible hybrid working arrangements.
We are committed to equality and diversity, celebrating the richness of our community.
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