Income Collection Assistant
Location: Walsall
Contract: 3‑6 months (hybrid – up to 3 days onsite per week)
Rate: £14.82 per hour
Responsibilities
* Provide an efficient and effective income collection service to support the Financial Administration and wider organisation.
* Undertake all aspects of income and debt recovery activity, including outbound telephone, letter, email collection and referral to external collection agents.
* Evaluate debtors’ financial position and provide payment options such as instalment arrangements.
* Offer practical support and advice and refer customers to internal or external support agencies when appropriate.
* Prepare accurate casework records, notes, action points and dates in the relevant systems, and monitor arrears cases.
* Review outstanding cases regularly, use corporate and department systems, and hand over cases to senior colleagues for legal recovery where needed.
* Process, validate and dispatch financial transactions and documents (credit notes, invoices, write‑off requests) and manage non‑compliance matters.
* Assist senior colleagues with customer disputes and complaints, and contribute to service improvement.
Qualifications & Skills
* Substantial experience in debt recovery processes and techniques for maximising income.
* Experience with recording clear and concise records and notes for timely case monitoring.
* Experience in processing and validating transactions and control documents and handling non‑compliance.
* Strong knowledge of objectives, targets and relevant policies.
* Customer‑focussed service experience and effective communication skills.
* Experience with financial systems and ability to review and improve processes.
* Proficiency in using IT systems to process transactions, enter case notes, produce reports, and reconcile financial information.
* Flexibility to manage workload, monitor and review allocated cases, and communicate updates to senior manager and colleagues.
* Understanding of health and safety issues.
Equal Opportunities Statement
Colbern Limited along with our clients are an equal opportunities employer.
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