Job Description
Lettings Manager
Salary: £40,000 per annum
On-Target Earnings (OTE): Competitive / Uncapped
The Role
An excellent opportunity for an experienced and commercially driven Lettings Manager to lead a busy and growing lettings department. This role requires a strong leader with proven valuing experience, the ability to drive new business, ensure compliance, and deliver exceptional service to landlords and tenants.
You will be responsible for leading the team, increasing portfolio growth, maintaining regulatory standards, and achieving performance targets while maintaining a high level of customer satisfaction.
Key ResponsibilitiesTenant & Landlord Liaison
* Build and maintain strong relationships with landlords and tenants, providing professional advice and regular updates
* Negotiate tenancy agreements, renewals and extensions
* Respond promptly to tenant and landlord enquiries, ensuring a high level of customer service
Lettings Administration
* Oversee and manage the tenant application and referencing process
* Coordinate the preparation and signing of tenancy agreements and legal documentation
* Ensure all tenancy records and documentation are accurate, up to date and legally compliant
Compliance & Legislation
* Ensure full compliance with all relevant lettings legislation, housing regulations and health & safety standards
* Stay up to date with legislative changes and implement required processes within the team
Sales & Business Development
* Identify and secure new lettings opportunities to grow the managed portfolio
* Conduct property valuations and follow up to achieve strong conversion rates
* Meet and exceed monthly and quarterly performance targets
* Support marketing initiatives to increase market presence
* Conduct property viewings and proactively follow up on leads
General Administration & Reporting
* Prepare and review regular reports on lettings performance, property availability and market trends
* Maintain accurate records of viewings, applications and communications
Team Leadership
* Plan, direct and oversee the daily operations of the Lettings team
* Coach, develop and motivate team members to meet and exceed forecasts
* Ensure consistent service standards across the department
Person ProfileExperience
Essential:
* Minimum 2 years’ experience in residential lettings
* Minimum 1 year in a Senior Negotiator or management-level role
* Proven lettings valuing experience with demonstrable conversion rates
* Strong understanding of lettings processes, tenant legislation and property management best practice
* Knowledge of the local market
* Ability to work effectively in a fast-paced environment
Skills & Attributes
Essential:
* Excellent written and verbal communication skills
* Strong organisational and time management abilities
* Ability to prioritise and manage multiple responsibilities
* Customer-focused with strong problem-solving and conflict-resolution skills
* Professional and confident manner
Desirable:
* Proficiency in Microsoft Office and lettings agency software platforms
Qualifications
Essential:
* Full UK driving licence and access to own vehicle
Desirable:
* Relevant qualification in property management
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.
Nouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK