Customer Support Advisor Job in UK 2026 (£22,256 per annum)
Customer Support Advisor Job in UK 2026 (£22,256 per annum)
A permanent Customer Support Advisor opportunity is now available in Lancaster, England, offering a starting salary of £22,256 per annum and a hybrid working model (office-based Monday–Thursday, remote Fridays). This role is ideal for customer-focused professionals seeking to build a long-term career within the UK education and learning solutions sector.
Please note: this position does not meet UK Skilled Worker visa sponsorship requirements and is best suited to candidates who already hold the right to work in the UK.
About Role
As a Customer Support Advisor, you’ll become a key part of the customer experience journey, providing high-quality support to schools and education partners using specialist learning solutions. You will work within International Dyslexia Learning Solutions, supporting licence renewals, managing enquiries, and building strong client relationships while helping customers maximise the value of their products and services.
This is a 35-hour-per-week permanent role based at the Lancaster Head Office, combining structured in-office collaboration with flexible home working on Fridays. The position suits individuals who thrive in a service-driven environment, enjoy relationship-building, and are motivated by achieving retention and customer satisfaction targets.
About Hiring Firm
You’ll be joining Ascentis Group, one of the UK’s leading education charity groups, which includes International Dyslexia Learning Solutions. The organisation is nationally recognised for innovation in education and specialist learning provision, supporting thousands of learners each year across the UK and internationally. Known for its inclusive culture and strong employee benefits, the group offers a supportive workplace focused on wellbeing, professional development, and long-term career growth.
Responsibilities
* Deliver exceptional customer service across the full customer journey
* Also, support licence renewals and contribute to customer retention targets
* Maintain and strengthen relationships with existing customers
* Provide ongoing advice and guidance on products and services
* Handle inbound enquiries and coordinate client meetings when required
* Proactively engage customers to increase product uptake and satisfaction
* Accurately update customer information using internal systems and databases
* Organise and prioritise daily tasks to meet deadlines and service standards
Requirements
* Strong verbal and written communication skills
* Proven ability to work towards targets and deadlines
* Customer-focused mindset with a positive, “can-do” attitude
* Competency using ICT tools, including Outlook, Word, Excel, and databases
* Excellent organisation and prioritisation skills
* Motivation, flexibility, and willingness to go the extra mile for customers
* Eligibility to work in the UK (this role does not qualify for visa sponsorship)
This Customer Support Advisor role offers a stable UK-based career with flexible working, generous annual leave, pension benefits, wellbeing support, and tailored learning opportunities. This is a strong opportunity to grow professionally while making a real impact on learners’ lives.
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