Working closely with a small team of managers to ensure the store operates smoothly every day.
Taking responsibility for the day-to-day running of the store, often being the only manager present with full accountability.
Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.
People management is a significant part of the role, including managing performance, conducting disciplinaries, and ensuring scheduling and pay are accurate.
Occasionally assisting other stores within our close-knit network of convenience stores.
What makes a great Customer & Trading Manager:
* Previous line management experience in a fast-paced, operational environment.
* Provides excellent customer service and coaches the team to do the same.
* Delivers KPIs or other performance indicators.
* Handles disciplinaries, performance issues, or other employee relations matters.
* Leads operations confidently, even in the absence of more senior management.
Benefits include:
* 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's every Friday and Saturday, and 15% at Argos on pay days.
* Annual bonus scheme based on performance.
* Free food and hot drinks in all stores.
* Generous holiday entitlement, plus maternity and paternity leave.
* Pension scheme with company matching of 4-7.5%.
* Sainsbury's share scheme for discounted investments.
* Wellbeing support, including emotional support, counselling, legal, and financial advice.
* Colleague networks to support personal and professional growth.
* Cycle to Work scheme for hiring bikes and equipment, with tax and NI savings.
* Special offers on gym memberships, holidays, retail vouchers, and more.
Our commitment to an inclusive workplace:
We strive to be a truly inclusive retailer where every colleague can reach their potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, resources for understanding and supporting roles, and internal networks promoting representation. We provide development opportunities, mentorship, training, and career pathways. We celebrate diversity through initiatives and events. For reasonable adjustments during application or interviews, please inform us.
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