Overview
This is an excellent opportunity to build on your Nursing or Paramedic experience and deliver outstanding patient care – without the physical demand of acute work.
We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between £49,400 to £56,140 working full time equivalent of 37.5 hours per week.
What you’ll receive
* Pay: £24.47 per hour (7am-11pm) and £27.83 per hour (11pm-7am), with further pay enhancements of £30.60 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours
* Any training hours will be paid at £24.47 per hour
* 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
* A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
* Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
Your typical day
* You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
* In 111 we get calls about pretty much anything, hence no two-days will be the same. However, you will receive a lot of support from the software systems as well as your team.
* We offer set shift patterns so you\`ll always know when you\`ll be working
* You will benefit from coaching, mentoring and development plans to support your career aspirations.
You'll be trained on NHS Pathways systems, a recognisable licence that you'll receive on completion of training. Our two training options are:
* Full-Time Monday-Friday (9am-5pm) for 4 weeks
* Part-Time Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks
You must be able to attend every training day. This is followed by a further eight weeks’ support before you can be signed off to work on your own.
The successful candidate will have the following skills and experience:
* Good level of education
* Ability to write reports, business correspondence, and procedure manuals
* Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
* Understanding of call centre metrics and resource planning methods
* Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
* Excellent people management skills and performance management skills
* Professional and driven, yet communicative and highly approachable
We are looking for:
* UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
* Excellent listening and communication skills, with good IT and keyboard skills.
* A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.
If you'd like to learn more about this role, or have any questions, please contact Valentin on valentin.baciu@practiceplusgroup.com
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Seniority level
* Not Applicable
Employment type
* Part-time
Job function
* Health Care Provider
* Hospitals and Health Care
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