Reporting to the Head of Operations, the Operations Manager plays a pivotal leadership role within Collections and Recoveries. You’ll be responsible for the day‑to‑day performance of multiple teams supporting members experiencing financial hardship, ensuring vulnerability is recognised and responded to appropriately.
This is a highly collaborative, supportive department with a strong sense of purpose, where colleagues are passionate about making a positive difference for customers. We foster a culture built on trust, inclusion, and open communication, where people support one another, share ideas, and are encouraged to develop and succeed. You’ll champion fair, compliant practices and consistently deliver good customer outcomes using performance insight to drive service and quality improvements.
Working closely with stakeholders across the Society, you’ll help maintain an inclusive, high‑performing environment where doing the right thing is at the heart of everything we do.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12‑month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK‑wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
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