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Repairs planner

Teddington
Temporary
Build Recruitment
Repairs planner
Posted: 4 July
Offer description

Job Title: Planner / Scheduler

Employment Type: Full-Time, Temporary

Role Overview

A full-time temporary Planner / Scheduler is required to join a busy maintenance and repair service team. The role involves handling tenant enquiries, scheduling repairs, managing diaries, and ensuring efficient and effective service delivery.

Key Responsibilities

Handle incoming calls from tenants regarding maintenance and repairs

Raise and log repair requests

Prioritise repairs based on urgency, trade, and location

Manage operative diaries and coordinate daily workloads

Follow up with operatives to ensure timely job completion

Communicate effectively with tenants, operatives, and clients regarding repair updates

Ensure accurate and timely data entry into the relevant systems

Assist in arranging pre- and post-repair inspections for supervisors

Provide general administrative support to the service team

Handle customer complaints and aim for satisfactory resolutions

Perform other duties as required to support the business

Foster positive relationships with colleagues, clients, and suppliers

Essential Skills & Experience

Experience working in a call centre environment

Background in customer service

Confident handling telephone enquiries

Proficient in Microsoft Office applications

Strong customer service focus

Ability to work independently and collaboratively

Excellent verbal and written communication skills

Highly organised with strong administrative abilities

Knowledge of Kirona DRS and/or TriRiga systems is desirable

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer

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