Rentokil Initial Billing Administrator
We are currently seeking a Billing Administrator to join our dedicated team at the Dudley office. If you have experience working in a finance environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!
Key Responsibilities
* Collation of service information required to produce customer invoices
* Reconciliation of billed items to manual bills created in finance and billing systems
* Creation of manual consolidated customer invoicing
* Uploading invoices to customer portals
* Documenting billing processes per customer and maintenance of a billing information library
* Dealing with customer and business queries relating to invoices produced
* Posting invoices and credits to finance systems
* Maintenance of detailed billing schedules
* Liaison with service technicians to collate billing information
* Highlight and escalate process gaps and suggest solutions
* Manage daily workloads in relation to the SLA's in place
* Maintain a high level of accuracy whilst meeting strict deadlines
* Develop good relationships with all business and external stakeholders
* Works with the business front line to improve the quality of information
* Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
* Participates in daily meetings and shares ideas and issues
* Uses experience to solve current problems
Requirements
* Previous experience working in a billing environment
* Experience of using Microsoft Excel formulas
* Good interpersonal and teamwork skills
* Knowledge of billing governance
* Be able to motivate self
* Be professional and positive
* Financial accounting knowledge
Benefits
* Competitive salary package: start with a basic salary of £24,991 per annum
* Benefits: discount scheme, bonus and career opportunities
* Relocation package: moving from more than 2 hours away? We may offer up to £5,000 to help you settle in
* Work‑life balance: full‑time, permanent role, Monday to Friday (37.5 hours a week, 1 hour lunch) hybrid with 2 days per week in the local office (Monday and Tuesday)
* Industry‑leading training: receive top‑notch training to support our customers' needs
* Additional opportunities to earn more with regular bonus
* Salary grading system – linked to performance for those keen to develop their career within our business
* Opportunity to contribute to a private healthcare scheme
* Enrolment in our company pension scheme
* Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
* Leads commission scheme available – although this isn't a sales job, we appreciate and reward you for passing on sales leads
* Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends
* Long service recognition – includes an extra five days of annual leave entitlement after five years of service
* Refer a friend – earn up to £1,000 for referring someone to work for Rentokil Initial
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
#J-18808-Ljbffr