Overview
Type Of Hire Experienced (relevant combo of work and education). Position Type Full time.
As the leader of a Professional Services practice, this position plays a key role in the success of customer implementations within the Lending business, specifically leading a portfolio in the Europe & Middle East Practice for Commercial Lending solutions.
What You Will Be Doing
* Owns the delivery of the Professional Services revenue for assigned portfolio.
* Ensures accurate financial forecasting and acts to close gaps between forecast and budget.
* Owns capacity and ensure practice is staffed correctly to achieve budget.
* Develops strong relationships with internal stakeholders such as product, sales, pre-sales, development and CX.
* Establish and maintain strong client relationships by consistently exceeding client expectations, leading high-profile engagements, demonstrating subject matter expertise and assigning and directing qualified staff
* Sets relevant individual goals (Performance, Client, Behavioral and/or Development) for team members and ensures appropriate development and training plans are in place
* Create SOWs and Change Requests as assigned
* Lead process improvement initiatives for Professional Services Practice
What You Bring
* 10+ years experience leading large, transformational projects working with external customers in a professional services environment in Senior Manager and/or Project Director roles.
* Proven ability to execute flawlessly and drive/motivate others to do the same
* Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization
* Proven track record working with “C” suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers
* Industry experience in banking/financial services
* End-to-end software implementation experience (preferably at a software vendor)
* Ability to take a hands-on approach in managing customers. Can foresee and proactively resolve customer issues and escalations
* Ability to persuade and influence others on the best approach to take
* Willingness to travel to visit clients 25-50%
Added Bonus If You Have
* Experience in Commercial Lending software implementations
What We Offer You
* A competitive salary and benefits
* A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
* Varied and challenging work to help you grow your skillset
* A work environment built on collaboration, flexibility and respect
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