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We are growing and with our ambitious plans we are currently looking for the very best talent to join us. We need people who can think differently about how to solve problems. Therefore, we are recruiting a Project Administrator to join our Surveying Services team.
About This Role
The ultimate purpose of the role is to support the planning, scheduling, and deployment of our field-based operations.
Following the appropriate processes, you will ensure that field-base operatives have booked as many work orders as is practical – both in respect of compliance (client/contract response times being met) and quality (sufficient time is allowed for works order completion). Field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates.
As a Planning Administrator within the Surveying Scheduling team, you will maximise appointment bookings to support the delivery of gas and electrical audits, energy performance assessment, stock condition surveys, fire risk assessments and other field-based activities as required.
Role Responsibilities
You will be accountable for implementing the relevant surveying services scheduling processes in order to effectively deploy field-based operations in the most efficient way. You will be required to ensure we book sufficient appointments on a contract-by-contract basis to fulfil the contract requirements and thus drive our operational and commercial performance.
You will achieve this by working flexibly within the team, deploying resources, as well as handling inbound and outbound telephony demands. Working collaboratively with the Planning & Scheduling Manager – Surveying Services, Planning Coordinators, other schedulers, field-base operatives and Operations leaders (leaders within Pennington Choices) building rapport and trust.
In addition, you will manage tenant enquiries in a friendly and helpful manner, so having confidence with telephony and operating works management systems is essential.
Responsibilities Include
* Scheduling planned appointments for field-based operatives– being conversant utilising multiple works management systems
* Uploading projects to our on-line booking platform
* Retrieving booked appointments from our online booking platform and entering onto our operating platform
* Mail Merge letters for tenants
* Bulk text messaging
* Recording points of contact onto our operating platform(s)
* Handling and resolving telephone and email enquiries from tenants
* Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
* Sharing ideas and insight to continually improve the scheduling function including increasing appointments made, appointments kept, and properties accessed
Specific Team Targets Will Include
* Tangible productivity improvement – ensuring surveyors are fully booked each day
* Percentage of work orders fulfilled (in terms of appointments made, access and completion)
Role Requirements, Skills And/or Experience
There are no mandatory qualifications required for this role. What matters is having the relevant competencies and personality attributes. This role will suit you if you have experience in deployment or scheduling (any sector). You are outgoing, friendly, and able to build rapport, with strengths in:
* Setting priorities – You focus on what matters and remove roadblocks.
* Technical skills – You deliver work to a high standard.
* Time management – You use your time well and get things done.
* Approachability – You are easy to talk to and a good listener.
* Patience – You take time to understand people and processes.
* Customer focus – You build trust and put customers first.
* Resilience – You stay motivated and don’t give up easily.
* Communication – You share the right information at the right time.
* Composure – You stay calm under pressure and handle challenges well.
Benefits
Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.
We Also Provide Colleagues With
* Competitive salary and transparent salary bands
* Commitment to super flexible and remote hybrid working where applicable
* 37.5-hour working week
* 26 days annual leave plus 8 Bank Holidays (pro rata)
* Additional leave for length of service up to 31 days each year
* Opportunity to buy additional annual leave or sell surplus leave
* Enhanced employer pension contributions of 4% when you contribute 6%
* Enhanced maternity and paternity pay
* Regular Learning and Development opportunities
* Regular company social events including an annual summer BBQ
* Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
* Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
* Access to an online platform providing employee discounts on hundreds of high street brands
* Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
* Paid sick leave allowance each year
* Free eye tests and contribution towards new glasses/frames
* Referral programme offering up to £2,000
* Option for personal use of company vehicle (subject to eligibility)
* Access to paid volunteering days in support of local charities/initiatives
* Length of service reward
* Welcome goodie bag
About Us
Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.
At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.
Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we've been recognised by Best Companies as a very good employer each year since 2018.
If successful, you will be joining us at a very exciting time. The business has already been through a period of substantial growth, concluding its current 5-year business plan in April 2024 which will achieve a turnover of £17.5m. A further 5-year plan through to 2029 is being developed with a projected growth to £40m.
Ready to start your next chapter?
If this sounds like the job for you, complete the job application and attach your CV for consideration in the link below.
Our team will be reviewing all applications over the next couple of weeks. Unfortunately we are unable to respond to everyone individually, therefore if you have not heard from us within 14 days it means that we will not be progressing your application further on this occasion.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Business Consulting and Services
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