Dispatch Team Leader About The Company Our mission is to transform the way people live in cities. With over 16 million possible combinations of gears, colours, handlebars and accessories, we make more than just a bicycle, and we are more than just a bicycle company. We continue to make the Brompton in West London, where we started in 1975, but our product has travelled far - we now export 80% of our bicycles to 44 countries. In the past 36 months we have invested in a new purpose-built production facility, transformed our digital architecture, opened new flagship stores and had our biggest product launch in company history and we’re not stopping there… To change urban living, we need passionate, innovative and talented people that want to challenge the status quo and make an impact. The role You will join us at a critical moment in the company’s history. As our business continues to grow and our reach widen, our customers’ experience dealing with us is more important than ever. As we consolidate our position as a leading British SME, we must match our commitment to manufacturing excellence with world-class customer service. You will be responsible for organizing and coordinating your team so that all bike and Parts & Accessories (P&A) orders are dispatched in full and on time. You will be a principal figure in your customers’ service experience, handling enquiries and managing orders as well as improving and having input into making our current processes more efficient. The role will be varied and challenging, with a focus on continuous improvement in all areas. Main duties Responsible for overseeing day-to-day operation. Daily leadership of team including performance and leave management. Ensure team is fully (cross) trained. Report on KPIs and identify areas for improvement. Oversee safe loading and unloading of vehicles, avoiding harm to persons, or damage to stock or equipment. Responsible for ensuring that all received bike and P&A boxes are always scanned upon receipt and put-away in a safe and suitable location. Ensure all orders are processed efficiently & accurately and delivered on time. Optimise pallet storage in warehouse to maximise space utilisation. Carry out a stock count at the end of each month, do a root cause analysis on stock count deviations and assist the Accounts team with stock data when required. Ensure that potential issues are escalated timely to Logistics Capacity Manager. Manage and meet Health & Safety (HS&E) requirements - ensure daily/weekly checklists are completed on time and any issues dealt with in a timely manner. Make HS&E culturally pervasive in the approach to doing work and how teams interact in cross-over activities. Maintain clear communication between Logistics Office team and Dispatch team. Additional duties: To attend training and meetings as and when required. Any other jobs around the factory that may be deemed necessary and considered an integral part of the role. Person Specification: Counterbalance and Reach truck licenses. Previous experience of managing a team. Be aware of Health and Safety standards and the responsibility to ensure that these HS&E standards are always met. Previous warehouse experience. Experience with ERP is preferred. Keen attention to detail. Excel (minimum level 2) and Word (basic level) preferred. Excellent communication skills with all internal and external stakeholders. Experience working with KPIs and Continuous Improvement with an attitude geared toward continuous improvement and productivity. Be able to work unsupervised with good time management and achieve agreed targets. The ability to problem-solve and provide solutions. ‘A can do’ attitude with a hands-on approach. Methodical. Proactive, adaptable and open to change. Punctual & reliable. Team player. Benefits at Brompton: Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills. Annual Leave – 20 days annual leave, plus all UK bank holidays. Competitive Salary – Plus workplace pension scheme and profit share bonus. Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too. Social activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), volunteering activities and family fun days just to name a few. Learning and Development - Access to free Linkedin Learning and opportunity to devote some of your time at work to personal development. We value professional development and actively promote internal promotions and opportunities. Benefits - Workplace Pension Scheme, Care and Health Support, Flexible Working, Cycle to Work Scheme and other benefits. Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges. There’s also Head Space, Brompton’s approved wellness program for employees. Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay. Brompton was listed amongst the best UK workplaces in 2020 and was awarded silver investors in People Accreditation and London Living Wage Employer in 2021. Diversity, Equality and Inclusion Commitment Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.