We are looking for a dynamic and flexible individual with great interpersonal skills to join our team.
Our reception team consists of 14 Receptionists covering the receptions at the LRI & LGH Maternity Department, operating a 24/7 service on both sites.
Below are examples of shift patterns over a 4-week period:
1. Week 1: Wed 2pm-8pm, Sat 2pm-8pm
2. Week 2: Wed 2pm-8pm, Sat 8pm-8am, Sun 8pm-8am
3. Week 3: Wed 8pm-8am, Thu 8pm-8am, Sat 2pm-8pm, Sun 2pm-8pm
4. Week 4: Mon 8pm-8am, Sun 8pm-8am
Shift patterns will be negotiated to ensure continuous service coverage.
As a Maternity Receptionist, you will be the first point of contact for patients and visitors. The ideal candidate will be a team player, quick learner, reliable, flexible, and possess excellent customer service and telephone manner skills. You should work well under pressure and maintain a smart appearance.
Previous clerical/reception experience is required; NHS/GP experience is desirable. You must have GCSE grade C or equivalent in English and Maths, and basic keyboard skills.
Responsibilities include covering for annual leave and sickness, working independently once trained, and using your initiative.
Our facilities include:
* Maternity Units at LRI & LGH, including Ante-Natal clinics, Scan and Specialist Care, and Delivery Suites.
* Maternity Assessment Units for pregnancy reviews.
* Neo-Natal Unit at LRI and Special Care Baby Unit at LGH for neonatal intensive care.
Duties include:
* Greeting and directing patients/visitors
* Admitting patients into the hospital system
* Answering phone queries
* Preparing patient hospital folders
* Tracking hospital notes
* Entering care plans into the database
* Logging department repairs with Estates
* Performing varied administrative duties
* Maintaining a clean and tidy work area
Our strategy (2023-2030) focuses on high-quality care, a great workplace, impactful partnerships, and excellence in research and education, with a commitment to health equality and inclusivity.
About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
For further details or informal visits, contact:
Name: Julie Saunders
Job title: Maternity Reception Supervisor
Email: julie.saunders@uhl-tr.nhs.uk
Telephone: 0116 2587642
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