The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.
This role involves first-line helpdesk support, system monitoring, user account management, and troubleshooting of complex IT issues. The officer will also assist with system upgrades, data integrity checks, and reporting, while liaising with internal teams and external suppliers to ensure seamless service delivery. Strong communication, analytical skills, and a proactive approach to problem-solving are essential for success in this dynamic and evolving environment.
The post holder will be a lead desktop and technical support within Pathology IT, providing systems support for the Pathology laboratory system. Responsibilities include investigating IT system malfunctions, providing integration support, advising on small systems and policies, maintaining general housekeeping, and managing system user accounts and passwords.
They will also be responsible for maintaining the Pathology laboratory system and the daily operation of the Pathology IT systems within the Trust and external links to other organisations. The role involves supporting the ongoing development and support of Pathology and associated computer systems, notably Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.
The post holder will act as a point of contact for Pathology IT, handling fault finding, system configuration, activity and information reporting. They will provide first-line helpdesk support to users of the Pathology systems, including maintaining the pathology customer relationship management application.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, offering primary, acute, and community services. We pride ourselves on our diverse staff and communities, and are committed to building a workforce that aligns with our values, improves patient care, and addresses future healthcare challenges. We are passionate about diversity and inclusion, which we believe enhances our learning and leadership in compassionate care.
We are proud to have been rated as “Good” by CQC and have received awards such as The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust supports flexible working arrangements and considers all requests to work flexibly.
For further details or informal visits, contact:
Name: Tobi Alabi
Job title: Pathology IT Service Lead
Email: o.alabi@nhs.net
Telephone: 01902 481562
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