The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.
This role involves first-line helpdesk support, system monitoring, user account management, and troubleshooting of complex IT issues. The officer will also assist with system upgrades, data integrity checks, and reporting, while liaising with internal teams and external suppliers to ensure seamless service delivery. Strong communication, analytical skills, and a proactive approach to problem-solving are essential for success in this dynamic and evolving environment.
Main duties of the job
The post holder will be a lead desktop and technical support within Pathology IT.
Providing systems support for the Pathology laboratory system. To perform investigation of IT system malfunction, integration support, small systems advice and policies, together with maintaining general housekeeping and providing management of system user accounts & passwords.
Responsible for maintaining Pathology laboratory system and day to day running of the Pathology IT systems within the Trust and external links to other organisations.Providing systems support for the Pathology laboratory system. To perform investigation of IT system malfunction, integration support, small systems advice and policies, together with maintaining general housekeeping and providing management of system user accounts & passwords.
Will assist the Path IT systems engineer and managers with the on-going development and support of Pathology and associated computer systems notably Clinisys Winpath Enterprise, SampleNet, Path Manager and ICE Order Comms.
The post holder will be a point of contact for matters relating to Pathology IT including fault finding, system configuration, activity and information reporting. Also providing first line helpdesk support to the users of the Pathology systems, this includes the maintenance of the pathology customer relationship management application.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job responsibilities
Please see attached Job Description/Person Specification for a full detail of role and main responsibilities
Person Specification
Qualifications
* Degree or equivalent experience in IT, Biomedical Science, or related discipline
* Experience of working on an ICT systems helpdesk
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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