Customer Services Administrator (Programme Coordinator)
Part time OR full time available
Location : Manchester/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
1. Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
2. Work with internal and external stakeholders and learners to deliver our services and programmes
3. Timely and successful completion of all required documentation in-line with regulations/governance
4. Deliver high levels of customer service to assist the wider team
5. Plan and organise own workload and coordination of related activities
About you
6. Experience of using IT systems e.g. Client Relationships Management is desirable
7. Working to defined deadlines where high levels of accuracy are required
8. Track record of successfully delivering assigned tasks and/or events - desirable
9. Experience within a highly client-centric environment, servicing a wide range of offerings
10. Working to tight deadlines where high levels of accuracy
11. Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).