Pharmacy IT Implementation & Support
We're currently looking for an experienced Pharmacy ACT or higher for a role implementing and supporting our IT solutions for community pharmacy.
This is a full time, permanent role with duties including implementing and training on our Hub & Spoke scan-to-bag solution, and supporting customers with our cascade ordering system.
Skills / Experience Required:
- Previous experience as a Pharmacy ACT
- Proficiency in medication administration practices
- Good knowledge of pharmacy processes
- Excellent communication and interpersonal skills
If you are a Pharmacy ACT with a passion for technology and improving the processes within pharmacy, we invite you to apply for this rewarding opportunity
Role: IT Implementation and Support
* Full time permanent role, mixed office and field based
* Become an expert in our pharmacy IT solutions
* Train and mentor customers on the use of the systems
* Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with customers.
* Deliver excellent customer service through handling a range of customer enquiries by telephone and email.
* Ensure all necessary administration, and aftercare services are concluded in line with company policies.
* Provide essential support to Director
The Ideal Candidate:
* Knowledge of both retail and dispensary processes and associated IT systems
* Experience with dispensing robots (beneficial but not essential)
* Confident with MS Office systems, processing data, and generally IT literate.
* Comfortable responding to incoming calls and emails from customers.
* Capable of building a rapport with all customers and delivering exceptional customer service.
* Self-motivated with the ability to identify opportunities.
* Conscientious with excellent attention to detail.
* Appropriately presented.
* Excellent problem solving, influencing, questioning and listening skills.
* Time management and organisational skills.
Hours of Work – Monday to Friday, 9am – 5:30pm
Small office environment - Own transport essential – On-site parking provided
Competitive Salary dependent on the candidates' experience and qualifications
Job Types: Full-time, Permanent
Work Location: In person