Position Summary
We are seeking a highly organised and detail-oriented IT Operations Coordinator to support the smooth functioning of day-to-day IT operations. This role will assist in managing IT requests, maintaining documentation, coordinating vendor interactions, and ensuring timely communication across IT and business teams. The ideal candidate will have strong administrative skills and a working knowledge of IT systems and processes.
Key Responsibilities & Accountabilities
* Oversee daily IT operations, including system monitoring, user support, and incident tracking.
* Act as the escalation point for IT issues, partnering with our third‑party vendor to drive smooth and efficient resolutions.
* Maintain and monitor our third‑party IT service desk tickets, ensuring timely resolution and follow‑up.
* Review IT‑related invoices and manage procurement of peripherals.
* Maintain and improve IT knowledge base and documentation on the company’s intranet.
* Oversee and coordinate the onboarding process for new starters.
* Support the implementation and maintenance of IT systems, networks, and security tools.
* Coordinate software and hardware upgrades, patches, and rollouts with minimal business disruption.
* Ensure proper documentation of IT assets, configurations, and procedures.
* Assist in planning and coordinating IT projects, including timelines, resources, and communications.
* Act as a technical specialist in local/global IT projects (e.g., office moves, M&A).
* Collaborate with cross‑functional teams to ensure IT initiatives align with business needs.
* Track project progress and provide regular status updates to leadership.
* Enforce IT policies, procedures, and best practices.
* Ensure compliance with data protection, cybersecurity, and regulatory standards.
* Monitor and report on key IT performance metrics and service‑level agreements (SLAs).
* Coordinate with external vendors for IT services, contracts, and support.
* Facilitate clear communication between IT teams and non‑technical stakeholders.
* Manage procurement and renewal of IT equipment, licences, and subscriptions.
Person Specification
* The successful candidate will have good knowledge of computers, driven by enthusiasm and willingness to learn new skills.
* A natural interest and passion for computers and technology.
* Ability to communicate clearly in a non‑technical manner.
* Well‑organised, able to work independently and in a team.
* Demonstrate practical knowledge and problem‑solving skills.
* Self‑motivated with a ‘can do’ attitude.
Education / Experience
* 3-5 years’ experience within an IT support or similar technical role.
* Degree or diploma in Computer Science, Electronic Engineering, or equivalent experience.
* Strong knowledge of Windows, Microsoft Server infrastructure, Microsoft Azure/Entra/O365.
* Network infrastructure and VoIP systems.
* Mobile device and telephony management.
* Knowledge of IT infrastructure, Cloud Services and SaaS.
* ITIL framework and CMDB practices.
* Excellent communication skills, able to explain technical issues to non‑technical users.
* Proficiency in ticketing systems and collaboration tools.
* Experience working in a national or global organisation preferred.
* Willingness to travel.
Preferable
* Experience working in a fast‑paced business and exposure to mergers & acquisitions.
* Experience working within the insurance, financial services, or related industries.
What We Offer
* 25 days holiday (+8 recognised public and bank holidays)
* Company Pension Scheme
* Company Social Events
* Discretionary annual bonus linked to the business hitting key performance indicators (KPIs)
* Life Cover
* Medicash Cash Plan
* Income Protection
* Access to Cycle to Work Scheme
Working Hours
Your hours of work will be 38 hours per week, Monday to Friday, from 9:00am – 5:00pm, including an unpaid 1 hour lunch each day.
To Apply
Please contact Anna Katyal, Business Partner – Talent Acquisition at anna.katyal@bmsgroup.com.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Insurance
Company
David Roberts & Partners (DR&P Group) was formed in 1977. Founded in Ormskirk, later moving to Southport, the organisation has grown into a family of independent insurance brokers with a team of over 550 dedicated colleagues, placing over £600m premium worldwide and working with Lloyd’s of London and other specialist international markets. Following a period of growth and acquisition, the group is now embarking upon the next chapter following its acquisition by BMS Group.
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