Here at Talland Bay Hotel, we are a small team of 38 individuals who work hard & strive for the best. Strive for perfection, accept excellence is our motto
Who Are We?
We are the Talland Bay Hotel. Set within a 1100 dated building, the hotel started operating during the late 1940's. The hotel was made rather famous during the 70's & 80's & now has regained success with guests over the past 10 years.
Owned by the Aikmo Group, we are one of 7 unique businesses within an expanding portfolio. We are however, the only hotel within the group at this stage.
In 2016 we were graded by the AA at a 4 silver star level. We have been told that we are at the top of our game for the facilities which we boast & cannot achieve a further accolade due to the size & orientation of the hotel structure. Our service level however is on par with 5 red stars.
People -
The biggest & best resource you will have to hand are the team. You need them more than they need you. We strive to get the best out of people, by pushing them either to move up through the ranks, enrol them onto apprenticeships or fund their education in wine & spirits. The people are important.
We want consistency of service, but we also want the team, the people to be genuine. No phoney smiles, but real people with a real interest in our guests – This is what sets Talland Bay Hotel on the map
The hotel has been operating at a 2 AA rosette level for the past 20+ years & are continuing to pursue our allusive 3rd rosette. We are heavily integrated into the AA rosette mentorship & have frequent visits from the AA to ensure we are at the top of our game & are striving for that high level of consistency.
Guests –
Above all else, you need to deliver to our guests what they need & didn't realise what they needed
There are four main pillars to TBH; The View, The Rooms, The Food & The People. If you maintain excellence everything else flows correctly, guests come back, revenue increases & we become more successful as a team.
We are looking for recruit an experienced night porter or two, based on a 4 day on, 4 day off rota. Starting the shift at 22:00 to 08:00, the shift will be working alone & therefore a DBS check will be needed to confirm you are the right candidate
This key role, will be responsible for operational tasks, such as breakfast set up for our residents. Cleaning through the public areas, light bar & food work, being responsible for guests & arranging any requests within reason. You will need to be confident & competent as you will be responsible for the health & safety, fire safety & first aid in the case of any emergencies. You will need to have had previous H&S training, Fire Training & First Aid Training. We would hope that the successful candidates will have either had one of the above qualifications or at least experience in this field. You will also need to be able to man the reception desk, answer any e-mails & queries, check in & check out guests may also play a role in the day to day tasks.
You will be included in any hotel communications regarding events, additional tasks & being flexible with the Heads of Departments is vital.
Holiday will be able to be taken during the year however, between June & the end of September is non-negotiable. Any cover will have to be organised with the other Night Porters, the Deputy Gm & the General Manager.
The hourly rate will be £14.00 per hour based on an 8 hour shift, 4 times a week. You will also receive 20% discount against any food at the hotel. We also are proud to offer a monthly TRONC account, which is split between all employees at the hotel, based on the amount of days you work.
If this sounds like something for you, we would love to meet you. Please apply with a copy of your CV and a covering letter.
Job Type: Full-time
Pay: £14.00 per hour
Work Location: In person