Ecommerce operations lead

Richmond (Greater London)

Reed Exhibitions Limited Company

Posted: 23 October

The role

About the role

We’re looking for an eCommerce Operations Lead to join our Product Success team and take ownership of the end-to-end configuration and execution of our registration platform. If you thrive in fast-paced environments, enjoy solving complex operational challenges, and want to make a tangible impact on digital customer journeys, we’d love to hear from you.

As the eCommerce Operations Lead, you’ll oversee the configuration and delivery of our online registration platform for global events. This role combines technical operations, team leadership, and project management to ensure every registration journey is accurate, timely, and aligned with stakeholder expectations. You’ll manage a distributed team, allocate work, oversee timelines, and act as a key escalation point for internal product teams and business units. This is a critical role in ensuring our events run smoothly and our digital platforms deliver exceptional user experiences.

Responsibilities

Lead and support a team to deliver consistent, high-quality event registration outcomes.

Apply and uphold best practices and standards across all registration activities.

Monitor performance metrics to drive continuous improvement and operational excellence.

Oversee the configuration and testing of registration systems to ensure accuracy and reliability.

Identify and manage risks, resolving technical issues promptly.

Collaborate with stakeholders to align on goals, resolve concerns, and ensure satisfaction.

Ensure operational processes are scalable, inclusive, and consistently applied.

Promote a culture of learning, adaptability, and accountability within the team.

Requirements

Proven experience in operational leadership, preferably in event or registration management.

Solid understanding of eCommerce platforms and content management systems.

Ability to analyse performance data and implement process improvements.

Strong stakeholder management and project leadership

Excellent problem-solving and decision-making abilities.

Commitment to inclusive practices and continuous learning.

Strong communication and interpersonal skills.

Ability to work effectively in a fast-paced, collaborative environment.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Life assurance
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work

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