Receptionist - PT
Birmingham
Salary: £13.00 per hour + SERVICE CHARGE
THE BRAND
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
The Role
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their visit. You’ll deliver a warm, efficient, and memorable welcome while managing bookings, answering queries, and supporting the smooth flow of guests throughout the venue.
This is a guest-facing role that suits someone confident, friendly, and passionate about great service in a fast-paced environment.
Key Responsibilities:
* Welcome guests with a friendly, professional, and energetic approach
* Manage guest check-ins, bookings, and walk-ins using our booking systems
* Handle phone, email, and in-person enquiries clearly and confidently
* Provide information about racing experiences, food & drink, and events
* Coordinate with Floor, Bar, and Guest Experience teams to ensure smooth guest flow
* Process payments and handle cash/card transactions accurately
* Resolve minor guest issues promptly, escalating when necessary
* Maintain a clean, organised, and professional reception area
* Follow company policies, health & safety, and brand standards at all times
What We Are Looking For:
* Previous customer service or reception experience (hospitality or leisure preferred)
* Confident communicator with a warm, welcoming personality
* Strong organisational skills and attention to detail
* Comfortable using booking systems, tills, and basic computer software
* Ability to stay calm and professional in busy, high-energy environments
* Flexible availability, including evenings, weekends, and bank holidays
* A genuine passion for delivering exceptional guest experiences
* Interest in F1®, gaming, or experiential entertainment is a bonus (but not essential)
What We Offer:
* Competitive hourly pay
* Fun, fast-paced working environment
* Staff discounts on food, drink, and racing experiences
* Ongoing training and development
* Opportunities to progress within a growing, exciting brand
* Equal Opportunities