Overview
Customer Services Advisor / Receptionist at Care Fertility. You are an ambassador for Care Fertility in all interactions, including meeting and greeting patients and answering enquiries by phone. You deliver first-class service with friendly, positive, and professional attitude, creating a memorable experience for patients.
Responsibilities
* Welcome patients at the clinic and respond to enquiries by phone or in person with outstanding customer service.
* Register new patients and input data accurately into our systems with strong attention to detail.
* Provide polite, courteous, and helpful service to patients at all times, maintaining a high standard of professionalism.
* Work at the reception/front of house to support high-value customers and ensure smooth patient flow.
Location and Schedule
Location: Plymouth clinic (William Prance Road, Plymouth, PL6 5WR).
Hours: Full-time, Monday – Friday 08:00–18:00, Saturdays on a rota basis.
Salary and Benefits
* Salary: £24,350 FTE
* 33 days annual leave (including public holidays, pro rata if part-time)
* Pension scheme
* Life assurance
* A range of other benefits including retail discounts, wellbeing hub, holiday trading
About Us
Care Fertility is the UK’s most trusted fertility specialists with over 25 years of experience making family possible for everyone. We are a national network of clinics across the UK, delivering world-class treatments and personalised support at every step. Our mission is to make family possible for everyone through compassion, collaboration and expertise. We are committed to putting care into fertility and helping clients feel seen, heard, and supported.
This post is subject to an enhanced DBS check.
Requirements / Qualifications
* Outstanding customer service skills with experience in a reception/front-of-house role handling high-value customers.
* Excellent communication skills; polite, courteous, and helpful in all interactions.
* Strong attention to detail and accuracy when registering patients and entering data.
Employment Type
Full-time
Job function: Other
Industry: Health and Human Services
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