Overview
Digital Product Manager (37.5 hours per week, full time, 9am - 5pm, Mon - Fri). Salary: £30,810.00 – £32,370.00 per annum. Based in Poole or Plymouth.
BCHA was founded in 1968 to contribute to local housing problems. Today we are a charitable housing association supporting individuals and families across the South West and South of England. We are a major provider of housing, support and learning services for socially excluded people. We manage over 1300 properties and support thousands of individuals each year. We are committed to meeting housing need and ending homelessness by building affordable and secure homes and by helping people lead independent, fulfilled lives.
We are an equal opportunity employer and welcome applications from all eligible candidates.
Role: BCHA is seeking an experienced Project Manager to lead and manage digital and cloud-based projects that impact colleagues and residents. You will collaborate with stakeholders to maintain, optimise, and drive continuous improvement of BCHA’s cloud-based solutions, ensuring successful delivery and adoption across the organisation. You will own specific digital products and projects throughout their lifecycle—from planning to delivery to enhancement—placing user experience at the heart of every decision. A key objective is to ensure the organisation’s digital systems deliver value by supporting users, driving improvements, and managing supplier relationships effectively.
Key Responsibilities
* Lead and manage digital projects, ensuring timely delivery, alignment with business processes, and successful adoption by colleagues and residents.
* Collaborate with stakeholders to identify areas for improvement or investment, providing clear, evidence-based recommendations.
* Test and implement system updates, ensuring smooth adoption through effective communication and training.
* Work with suppliers and vendors to maximise value, ensuring accountability and high-quality service delivery.
* Apply an iterative and flexible approach to manage change in a fast-paced, evolving environment.
* Continuously develop your technical and project management skills to enhance service delivery and system configuration.
Requirements
* Experience in project management within digital, IT, or cloud-based environments.
* Skilled at managing stakeholders, balancing priorities, and delivering projects on time and within scope.
* Strong understanding of user-centred design and a passion for enhancing colleague and resident experience.
* Adaptable and able to thrive in a fast-moving, dynamic environment.
* Excellent communicator with the ability to explain technical concepts to non-technical audiences.
Notes
* Closing date: 23/09/2025.
* One vacancy based in Poole or Plymouth.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority. We follow safer recruitment procedures. We deter unsuitable applicants from applying and treat all candidates fairly and in compliance with current legislation. We are committed to safeguarding and promoting the welfare of people and expect all employees and volunteers to share this commitment.
Employment details: Seniority level: Executive. Employment type: Full-time. Job function: Administrative. Industries: Accommodation and Food Services.
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