Job Description
Home Comforts Lead
Reports To: Home Operations Manager
Professional Alignment: Resident Experience Manager; Estates Partner; Head of Estates
The Home Comforts Lead is the guardian of the home’s environment, setting the standard for dignity, comfort, cleanliness and hospitality. They shape how the home looks, feels, smells and presents itself — from the first 10 seconds a visitor enters, to the daily lived experience of every resident.
This role is about creating a home that feels beautiful, calm, welcoming and cared for. It is not simply housekeeping — it is experience design, environmental leadership and relentless commitment to comfort, safety and presentation.
You lead the Home Comforts Partners and Laundry Partners, working hands-on alongside them, bringing pride, precision and heart into every corner of the home. You uphold CHG values in the small details that matter deeply to residents, families and inspectors.
Your work forms the foundation of the resident experience. You are essential to the engine of the service.
About The Role
1. Leadership, Culture & Team Development • Lead, coach and inspire the Home Comforts team with confidence, presence and pride.
• Complete all Our Suite (HR) responsibilities: supervisions, appraisals, return-to-work meetings, probation reviews and wellbeing conversations.
• Build a culture of excellence, attention to detail and warm hospitality
. • Provide daily direction and hands-on leadership — ensuring staff never feel unsupported or unclear.
• Lead team huddles and daily planning. • Promote dignity and resident comfort as core values embedded into team practice.
• Ensure the team feels valued and understands their importance in the success of the home.
2. Environmental Excellence & Hospitality Standards
The Home Comforts Lead is accountable for ensuring every area of the home is
: • Clean
• Safe • Presentable
• Dignified
• Personalised
• Fresh
• Beautiful
• Reflective of CHG brand and values
Responsibilities include: •
Daily walk-throughs to assess environmental quality and resolve issues immediately.
• Ensuring lounges, corridors, dining rooms, reception, communal toilets and resident bedrooms are immaculate at all times.
• Achieving hotel-style standards of presentation and comfort.
• Maintaining a consistent level of warmth, welcome and pride in all areas.
• Ensuring that residents’ rooms are personalised in line with their preferences and meaningful belongings. You are the leader of the home’s first impressions.
You are the leader of the home’s first impressions.
3. Ambience, Atmosphere & Environmental Design
You shape the sensory experience of the home, including:
• Lighting, warmth and brightness
• Seasonal scents and calming fragrances
• Artwork, soft furnishings and decorative touches
• Music, background environment and tone
• Dining ambience and table presentation
• Seasonal displays and celebration décor
Your work directly contributes to comfort, relaxation and emotional wellbeing.
4. Room Personalisation & Admission Preparation
• Prepare new resident rooms to an impeccable “show home” standard.
• Ensure rooms are welcoming, personalised and reflective of identity and preference.
• Support families to arrange belongings, memory items and comforts safely and respectfully.
• Refresh bedding, curtains, furnishings and fabrics to promote comfort and dignity. Your work helps residents feel at home from the moment they arrive.
Your work helps residents feel at home from the moment they arrive.
5. Laundry Service Leadership
• Oversee all laundry functions with precision, respect and diligence.
• Ensure clothing, bedding and linens are washed, dried, ironed and returned promptly.
• Implement robust labelling and sorting to prevent lost items.
• Maintain hygiene and IPC standards within the laundry environment.
• Ensure the laundry team handles personal items with dignity and care.
6. Hygiene, IPC & Environmental Safety
• Daily touch-point cleaning
• High-risk cleaning schedules
• Deep-clean programmes
• Outbreak cleaning protocols
• COSHH compliance
• Safe equipment usage
• Environmental safety checks
• Clutter-free corridors and communal areas
• Temperature, ventilation and comfort audits
• Supporting dementia-friendly environmental adaptations
• Ensuring signage, contrast and layout support orientation and safety
Your standards protect residents and colleagues and directly support clinical excellence.
7. Hands-On Operational Delivery
This is a visible leadership role.
You will:
• Work alongside the team daily
• Support with cleaning and laundry where required
• Lead on complex or high-priority tasks
• Cover duties when short-staffed
• Demonstrate the standard you expect
You lead from the front, not behind a desk.
8. Environmental Risk Identification & “Find It, Own It, Fix It” Practice
• Identify hazards immediately and act without delay.
• Escalate issues to the Estates Partner or Home Operations Manager when required.
• Maintain high vigilance around spills, obstructions, broken fixtures, worn flooring, trip hazards and unsafe equipment.
• Ensure risk assessments for all Home Comforts tasks are understood and followed.
9. Resident, Family & Team Partnership
• Work with families to support room layout, comfort choices and belongings
. • Respond to resident feedback on comfort, environment and cleanliness.
• Support dignity and autonomy through environmental choices.
• Collaborate daily with:
* Resident Experience Manager
* Clinical Excellence Lead
* Therapy Partners
* Wellbeing Lead
* Estates Partner
* Home Operations Manager
• Support themed events, mealtime experiences and wellbeing initiatives through presentation and room design.
The emotional environment is part of the care.
10. Budget, Stock & Resource Management
• Maintain stock levels for cleaning products, toiletries, linens and consumables.
• Manage budgets responsibly and avoid waste.
• Source new products and assess value for money.
• Ensure storage is safe, organised and clutter free.
11. Seasonal, Cultural & Celebration Leadership
• Lead seasonal decoration programmes.
• Create visual impact around key cultural events.
• Enhance celebration days, themed experiences and community gatherings.
12. Nourish Implementation (2026) – Environmental Documentation Lead
• Serve as the implementation lead for the rollout of environmental documentation in Nourish in 2026.
• Train and support all Home Comforts and Laundry colleagues in using the new digital platform.
• Ensure all audits, checks and tasks are recorded accurately and promptly.
• Maintain oversight of compliance, accuracy and timeliness.
• Work closely with the Resident Experience Manager and Operations teams to ensure a smooth transition.
• Ensure the environment feels alive, warm and reflective of residents’ lives.
You will champion digital excellence in environmental governance.
13. Continuous Improvement & Innovation
• Bring new ideas to enhance comfort, ambience, cleanliness and resident experience.
• Keep informed of best practice in hospitality, IPC and environmental design.
• Participate in CHG-wide improvement work and share innovations.
• Support the home’s growth through high-quality presentation and pride.
Skills Needed
About The Company
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.
Company Culture
Constantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritizing each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better—for both those they care for and those who provide the care—shapes every interaction and ensures a high standard of service.
Desired Criteria
Required Criteria
Closing DateFriday 30th January, 2026