**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.We are looking for an IFM Program Manager – Food Services for our Integrated Facility Management business line.**About JLL**We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!The IFM Program Manager – Food Services EMEA is responsible for implementing and maintaining food service standards and programs across the EMEA portfolio. This role focuses on the tactical execution of food service initiatives, managing operational data, supporting procurement processes, and ensuring consistent service delivery standards. The position plays a key role in driving performance improvements, maintaining program governance, and supporting the broader food services transformation agenda.**What this job involves:****Program Implementation & Standards*** Execute standardized operating procedures across food service locations* Implement MVE requirements in all food service venues* Support new venue openings and service launches* Maintain food safety and quality control programs* Coordinate service improvement initiatives* Develop and maintain program documentation**Performance Management & Reporting*** Monitor and analyze operational KPIs* Track and report on CSAT/WES metrics* Create regular performance dashboards* Manage vendor performance tracking* Prepare monthly/quarterly business reviews* Support data-driven decision making**Procurement & Vendor Management*** Support RFP processes for food services* Assist in vendor selection and onboarding* Monitor contract compliance* Track vendor performance against SLAs* Support vendor relationship management* Maintain vendor documentation and records**Financial Control & Analysis*** Track operational costs and subsidies* Analyze venue performance metrics* Support budget planning processes* Monitor pricing and cost structures* Identify cost optimization opportunities* Prepare financial analysis reports**Service Quality & Compliance*** Conduct regular site audits* Monitor compliance with food safety standards* Track and resolve service issues* Support quality improvement initiatives* Maintain compliance documentation* Coordinate with EHS teams**Project Support*** Manage food service improvement projects* Support new program implementations* Coordinate cross-regional initiatives* Assist with pilot program management* Support change management activities* Document best practices and learnings**Essential Experience*** 5+ years' experience in food service operations* Experience in program/project management* Background in vendor management* Knowledge of food service standards and compliance* Experience with performance tracking and reporting* Understanding of procurement processes* Proven analytical and problem-solving abilities**Technical Competence*** Strong data analysis skills* Proficiency in reporting tools and dashboards* Understanding of food service operations* Knowledge of quality management systems* Familiarity with procurement processes* Experience with project management tools**Professional Skills*** Excellent organizational abilities* Strong attention to detail* Effective communication skills* Problem-solving capabilities* Project management expertise* Ability to work independently* Strong stakeholder management skills* Process improvement mindset**Qualifications*** Bachelor's degree in relevant field* Food service management certifications (advantageous)* Project management certifications (beneficial)* Fluent in English; additional languages beneficial**Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. 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