Info about the company
A UK Company at the forefront of electronics, renowned globally for pioneering power quality solutions, IoT innovations, and refrigeration controls. Their manufacturing spans the UK, Middle East, and Far East.
Info about what the role entails
* Providing support to our Research and Development team for both new and existing products.
* Conducting design validation for newly developed products.
* Assessing and evaluating new components for integration into products.
* Constructing prototypes for testing and development purposes.
* Performing investigations and analyzing failures.
* Troubleshooting and diagnosing faults on PCBs and products.
* Assembling cable harnesses and test jigs.
* Uploading firmware into products and utilizing configuration software.
* Collaborating with design engineers in the development of new products.
* Conducting pre-compliance testing for products, including EMC and temperature testing.
Requirements of the Customer Support Engineer
* Candidates should possess a qualification of HND or higher in Electrical and Electronic Engineering, Telecommunications, or a related field.
* Minimum of 5 years of practical industrial experience in working with electronic products.
* Proficiency in understanding electronic circuits and interpreting schematic diagrams.
* Competence in using hand tools, soldering components, crimping cables, and operating electronic test equipment.
* Effective verbal and written communication skills in English.
* Strong problem-solving skills coupled with a positive attitude.
* Self-motivated, well-organized, with excellent task and time management abilities.
* Flexibility in task assignments and reporting to the Engineering Manager.
* Eligibility to work in the UK is a prerequisite.
* Working hours are from 9:00 am to 5:30 pm, Monday to Friday, with an hour allocated for lunch.
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