About SlideSpeak
SlideSpeak is revolutionizing how consumers and businesses create presentations with AI. Since launching just 15 months ago, users have built 8 million+ decks and we've doubled revenue every quarter—all while profitable and bootstrapped. Legacy slide software hasn't innovated in decades; our growth now depends on the exceptional people we hire.
We're a fast-moving startup where creativity meets impact, building the future of AI-powered presentation tools that empower businesses to streamline operations and achieve scalable growth
Key Responsibilities
As both a B2C and B2B company serving hundreds of thousands of users, this role offers an exciting and varied experience spanning B2B customer success, high-volume B2C customer support, product development, and growth initiatives.
This is a foundational opportunity to build customer success processes and systems from the ground up while growing alongside our rapidly scaling company- you'll have the chance to define best practices, shape our customer experience strategy, and evolve with us as we continue our explosive growth trajectory
Customer-Centric Engagement
* Engage directly with customers to gather feedback and conduct product demos, ensuring our AI presentation solutions meet their specific needs and use cases
* Lead comprehensive onboarding processes for new customers, ensuring smooth implementation and quick time-to-value with SlideSpeak's presentation tools
* Build and nurture long-term relationships with key stakeholders at customer organizations, becoming their trusted advisor for presentation and AI workflow optimization
Proactive Customer Support Excellence
* Take ownership of customer investigations: When customers reach out with issues, proactively investigate their accounts through comprehensive analysis of presentation history, uploaded documents, chat histories, usage patterns, and session recordings before requesting additional information
* Act as the voice of the customer by identifying recurring pain points and escalating critical issues to product and engineering teams, ensuring customer feedback directly influences product priorities
* Deliver personalized, human-centered support that moves beyond scripted responses to provide thoughtful, context-aware assistance demonstrating genuine investment in solving customer problems
* Transform frustrated customers into advocates using deep investigation skills and empathetic communication to turn challenging support situations into positive experiences
Data-Driven Success Strategy
* Analyze usage data from PostHog, database queries, and session recordings to derive actionable insights that drive product improvements and customer success outcomes
* Monitor customer health metrics and proactively identify at-risk accounts, developing and executing retention strategies to prevent churn
* Track and report on key customer success metrics including adoption rates, time-to-value, and customer lifetime value
Product Strategy & Customer Advocacy
* Champion customer needs in product decisions by participating in sprint planning meetings and working closely with engineering to resolve systemic issues and prioritize development cycles
* Extract actionable product insights by turning customer complaints and refund requests into detailed product improvement opportunities
* Suggest features based on customer insights and work closely with our Chief Customer Officer to review and refine product designs and priorities ensuring alignment with customer needs
* Contribute to strategic planning of the product roadmap, analyzing pricing strategies and exploring potential business deals that enhance customer value
Revenue Growth & Expansion
* Convert support interactions into retention and expansion opportunities by using deep understanding of customer usage patterns to identify upselling opportunities during support conversations
* Collaborate with the sales team on upselling and cross-selling opportunities within existing accounts to drive revenue expansion
* Develop strategic account plans that align customer objectives with SlideSpeak's product capabilities
Content & Knowledge Management
* Assist in content creation for product documentation and help articles to support users effectively and reduce support burden
* Develop customer success playbooks, best practices, and training materials for internal teams and customers
* Create case studies and success stories that showcase customer achievements with SlideSpeak
What You Bring
Required Experience & Skills
* 1-2 years of experience in Customer Success, Product Management, Management Consulting, Product Marketing, or similar customer-facing roles
* Proven track record of managing customer relationships and driving revenue growth in B2B SaaS environments
* Strong analytical skills with experience using databases and analytics platforms (PostHog, MixPanel, Google Analytics, or similar)
* Exceptional investigative and problem-solving abilities: Comfortable diving into databases, session recordings, and customer data to understand complex technical issues
* Empathetic communication skills: Ability to turn frustrated customers into advocates through thoughtful, personalized support interactions
Technical Proficiency
* Experience with customer support tools and CRM systems
* Comfortable navigating databases and extracting customer usage data
* Familiarity with session recording tools and customer analytics platforms
* Ability to understand technical product functionality (e.g. APIs) to provide effective support
* Comfortable spinning up AI systems using tools like MCPs
Interview proces
* Initial Skill & Motivation Screening – CV & Application
* Customer Success Case Study – Practical exercise (Video recording async)
* Case Study Presentation & Skills Deep Dive – 60 minutes
* Culture & Motivation Interview – 30 minutes with SlideSpeak leadership