JOB TITLE: Disrepair Project Lead/Project Manager
LOCATION: Eastleigh, Hampshire
SALARY: Up to £37,173 DOE + benefits
DURATION: Permanent
103459
The Employer:
We are looking to fill the role of a Disrepair Project Lead within a housing environment, Our client is ambitious and have a huge 5 year plan which we are seeking an Disrepair Project Lead to assist with, their main aim is to create a sustainable future for social housing, building new homes and investing in existing ones creating vibrant, thriving communities.
The Role:
A key member of the Damp, Mould & Disrepair Team, working with the Senior Surveyor to plan and deliver a wide range of complex projects, ensuring that cases are managed from inception to completion in accordance with all relevant legislative requirements, timescales and company policies, processes and procedures.
1. Line Management of Disrepair administration and scheduling functions within the Damp, Mould & Disrepair Team, to ensure works are completed in line with KPI’s and SLAs.
2. Be the escalation point of contact for all internal and external stakeholders on matters relating to open disrepairs cases and high level complaints.
3. To attend Court injunction proceedings, to give evidence on the documents relating to the case.
4. Responsible for collating and producing monthly reporting of KPIs relating to legal disrepair cases for Damp, Mould & Disrepair Leadership Team.
5. Performance & Projects Lead as required on matters related to the Damp, Mould & Disrepair Team.
6. Responsible for ensuring the Case Management Database is kept up to date and accurate. Provide updates at weekly case management review meetings with relevant stakeholders. Ensure that all relevant case documents are distributed as required.
7. Support the Senior Surveyor in the preparation of Pre- and Post-Inspection Reports and Housing Condition Reports to ensure timely completion of these documents.
8. Accountable for ensuring that in-house and quoted contractor works are raised promptly and managed to completion in line with required timescales.
9. Ensuring that disrepair Pre- and Post-Inspections are scheduled and recorded appropriately within required SLAs to include confirmation letters to customers and other relevant parties.
The Candidate needs:
10. A sound working knowledge of legal disrepair process and the company’s obligations as set out legally and through our regulator and ombudsman.
11. Good understanding of damp & mould and general building defects including common causes and appropriate resolutions.
12. Demonstrate a flexible approach to project delivery, proactively managing change and disseminating information promptly and accurately.
13. Self-motivated, able to work effectively on their own or as part of a team prioritising workload in a busy working environment.
14. Excellent demonstrable communication, administration and customer service skills working with customers, colleagues and managers at all levels.
15. A team player with a ‘can-do’ attitude, outgoing, polite, patient, diplomatic, personable, respectful and flexible.
16. Experience of line managing and developing a high performing operational team.
17. Demonstrable experience of creating process efficiencies that enhance customer and colleague experience.
18. Excellent level of understanding of Microsoft programmes and in-house database systems.
19. Demonstrate clients’ Values and Behaviours
SUMMARY:
This is a Perm, full time role, working a 40 hour week over 5 days.
The role requires a satisfactory Basic DBS check.
INTERVIEW:
The client is keen to fill this role quickly so if it is of interest, don’t delay in sending your CV over to us so we can put your name forward for interview stage.
Call Carol at RGB Recruitment
01392357018