Overview
Customer Assistant - Food - Sweet Briar Norwich Simply Food at M&S in Norwich (Greater Norwich Area, United Kingdom). Join our Foods team to champion high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with customers.
Working Pattern
* Tuesday 18:00 - 22:00
* Wednesday 18:00 - 22:00
* Thursday 18:00 - 22:00
* Saturday 18:00 - 22:00
You’ll be a brand ambassador ready to recommend our newest Food products. Through remarkable service you’ll ensure customers feel valued every time they shop with us.
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy; ensure shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality work
* Open to feedback and proactive about improvement
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by listening
* Good digital capability
Equality, Diversity & Inclusion
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy, supports flexible working, and will provide reasonable adjustments in recruitment where needed. If you require adjustments to any part of the recruitment process, please share your requirements with us to ensure a fair and transparent assessment.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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